Report it
If you have a concern or spot a problem, tell us so we can look into it and take action.
For some online reporting you will have the option to set up or log in to your South Gloucestershire Council account. This means you will be kept informed with updates.
Get help if you are having trouble logging into your account.
For anything dangerous or to report concerns about a child or adult contact us by phone.
Quick links
- Missed waste or recycling collection
- Pothole or damaged surface
- Planning breach
- Fly tipping
- Change of address
Street issues
We do not deal with problems on private (unadopted) roads. If you are unsure whether it is a private or public road you can check the FindMyStreet website.
- Abandoned vehicle
- Damaged barrier
- Damaged bollard
- Damaged bridge, subway or retaining roadway wall
- Damaged bus stop or shelter
- Dog fouling
- Drain blocked or damaged
- Flooding
- Graffiti
- Grit bin empty
- Hedge overgrown or high
- Leaves blocking footpath, cycleway or road gutter
- Litter
- Manhole cover missing, damaged or loose
- Obstruction on a road, footpath, or cycleway
- Parking problem
- Pedestrian crossing problem
- Pothole or damaged surface
- Road marking missing, faded or incorrect
- Road sign problem
- Spillage
- Street light not working or damaged
- Street name missing or damaged
- Traffic light problem
- Zebra crossing problem
Waste and recycling
Open spaces
- Broken glass – call us to report it on 01454 868000
- Litter bin or dog bin problem
- Public open space problem including an allotment, park, playing field, play area, grass that needs cutting or weeds
- Public right of way problem
- Tree problem in a public place if it is damaged, dead, leaning or is overgrown and needs cutting
Environmental issues and nuisances
- Anti-social behaviour including neighbour disputes and harassment
- Dead animal on a road or public open space
- Dog problem
- Fly tipping
- Hate crime
- Major environmental health incident
- Nuisances including excess noise, bonfires, piles of rubbish
- Unauthorised traveller encampment
If you have a problem with pests, for example: rodents or insects, you can request a pest control service.
Planning
Housing
If you live in social housing accommodation which needs a repair contact your housing association.
Council tax and benefits
Licensing
Change of address
- Cancel or transfer your garden waste subscription if you move within or out of South Gloucestershire
- Council tax – change of address let us know so we can make sure you pay the right amount of council tax
- Housing benefit or council tax reduction – change of circumstances you must inform us as soon as possible
- Register to vote at your new address so you can vote in upcoming elections
This is not an exhaustive list. You can use the search box at the top of the page to find what you need.
Problem with a webpage or the online account
- Webpage problem including unclear or incorrect information, a link not working
- Online account problem