Report a missed collection
Mistakes can sometimes happen. If we miss your waste and recycling let us know and we will return to collect it within 24 hours of your report.
But you must report it no later than midday on the second working day after it was due.
To check when your collections are due use our collection dates look up.
We collect food waste and other household recycling every week. Black bins are emptied fortnightly as are green bins for garden waste (if subscribed).
Before you start
It is not a missed collection if:
- you put out your waste and recycling after 7am on collection day
- your items were not sorted and separated correctly
- the bin lid was not closed
- your garden waste subscription has expired
How to report
To report a missed collection online you will need to sign in or create a South Gloucestershire Council account.
Alternatively, you can report it by:
- visiting one of our One Stop Shops
- calling us on 01454 868000
If you live in a flat and have communal recycling bins you should not report online, you need to call us to report a missed collection.
What happens next
We aim to return no later than midday on the day after you report your collection was missed.
Where possible, we will return by 5pm on the day you report it.