Report a missed collection
You must wait until the next working day to report a missed collection as we carry out daytime and evening collections.
To check when your collections are due use our collection date look up.
Black bins are emptied fortnightly, as are green bins for garden waste. We collect food waste and other household recycling every week.
Report a missed collection
If you live in a flat and have communal recycling bins call us on 01454 868000 to report a missed collection.
Important
It is not a missed collection if:
- you put out your waste and recycling after 7am on collection day
- your items were not sorted and separated correctly
- the bin lid was not closed
- your garden waste subscription has expired
You can check if your garden waste subscription is still active on our check your collection dates page. If it has expired it will say ‘No subscriptions found’ and you will need to apply, rather than renew, to restart it.