Mistakes can sometimes happen. If we miss your waste and recycling let us know and we will return to collect it within 24 hours of your report.

But you must report it no later than midday on the second working day after it was due.

To check when your collections are due use our collection dates look up.

We collect food waste and other household recycling every week. Black bins are emptied fortnightly as are green bins for garden waste (if subscribed).

From 4 August 2025 your green bin may no longer be emptied on the same day of the week as your black bin.

Before you start

It is not a missed collection if:

  • you put out your waste and recycling after 7am on collection day
  • your items were not sorted and separated correctly
  • the bin lid was not closed
  • your garden waste subscription has expired

You can check if your garden waste subscription is still active on our collection dates look up. If it has expired it will say ‘No subscriptions found’.

If you live in a flat and have communal recycling bins call us on 01454 868000 to report a missed collection.

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