Report a missed collection

Your food bin and recycling boxes are emptied every week. Your black bin and green bin are emptied fortnightly.

To check when they were due to be emptied use our collection date look up.

You must wait until the next working day to report a missed collection as we carry out daytime and evening collections.

Report a missed collection

If you live in a flat and have communal recycling bins call us on 01454 868000 to report a missed collection.

Important

It is not a missed collection if:

• your bins and boxes were put out after 7am on collection day
• your waste or recycling was not sorted correctly
• the bin lid was not closed
• your garden waste subscription has expired

You can check if your garden waste subscription is still active on our check your collection dates page. If it has expired it will say ‘No subscriptions found’ and you will need to apply, rather than renew, to restart it.