Report a missed waste or recycling collection | BETA

Some users are currently experiencing problems accessing our Public Access (planning, building control and licensing applications) and Citizen Portal (school admissions and early year providers) systems. We are working to fix this as soon as possible.

Due to essential maintenance some of our online account services will be unavailable on Wednesday 20 November from 5pm to 10pm.

Your food bin and recycling boxes are emptied every week. Your general waste bin and garden waste bin are emptied fortnightly.

To check when they were due to be emptied use our collection date look up.

You must wait until the next working day to report a missed collection as we carry out daytime and evening collections.

Report a missed waste or recycling collection

If you live in a flat and have communal recycling bins call us on 01454 868000 to report a missed collection.

Important

It is not a missed collection if:

your bins and recycling were put out after 7am on collection day
the waste and recycling was not sorted correctly
the wheelie bin lid was not closed
your garden waste subscription has expired

You can check if your garden waste subscription is still active on our waste and recycling collection dates page. If it has expired it will say ‘No subscriptions found’ and you will need to apply, rather than renew, to restart it.