Report a missed waste or recycling collection

Your food bin and recycling boxes are emptied every week. Your general waste bin and garden waste bin are emptied fortnightly.

To check when they were due to be emptied use our collection date look up.

You must wait until the next working day to report a missed collection as we carry out daytime and evening collections.

Report a missed waste or recycling collection

If you live in a flat and have communal recycling bins call us on 01454 868000 to report a missed collection.

Important

It is not a missed collection if:

• your bins and recycling were put out after 7am on collection day
• the waste and recycling was not sorted correctly
• the wheelie bin lid was not closed
• your garden waste subscription has expired

You can check if your garden waste subscription is still active on our waste and recycling collection dates page. If it has expired it will say ‘No subscriptions found’ and you will need to apply, rather than renew, to restart it.