Due to essential maintenance some of our online services will be unavailable on Thursday 18 April from 5pm to 7pm.

You can access some of our services online by setting up a South Gloucestershire online account.

This should save you time and help you avoid having to call us or visit our offices.

It also helps us to save money, which we can use to provide essential services to local residents.

How to create an account

If you don’t already have a South Gloucestershire Council online account, you can create one using the button below.

You need an email address and will be asked to set up an account password. This should be 8 or more characters long and have at least one each of the following:

  • a lowercase letter
  • an uppercase letter
  • a number
  • a symbol

Once you have created an account, it is not possible to change the email address associated with it.

If you lose access to the email address you set your account up with you will need to set up a new account using a different email address.

Verification

Once you have entered your details, you will be sent an email giving you a code that you need to enter to verify your email address.

If you do not receive the verification email within 10 minutes, check your email spam or junk folders before attempting to register again.

Do not close or refresh the sign up page after requesting the verification code as this will invalidate the code. If this happens you will need to request another code.

Once your account is verified, you can sign in to your account from the ‘Sign in’ link on any of our web pages.

Types of account

There are 3 different types of account available:

  • A Resident account is for South Gloucestershire residents to access services relating to them as an individual
  • A Business account is for businesses and organisations within South Gloucestershire (a business account must be set up by the business or organisation owner)
  • A Staff account is for a member of staff acting on behalf of a resident or business

Asking someone to act on your behalf

If you need help managing our services online, you can ask for someone you know to act on your behalf.

To do this you must first set up an account with your email address and a password. Once logged in to your account, you can then send an ‘Act on behalf of’ request to the person you would like to help you.

The person you ask to act on your behalf will receive an email informing them about your request. The email includes a link for them to log in to their account and either accept or decline your request.

If they do not already have a South Gloucestershire Council online account, they will need to set one up before they can see your request and respond.

If the person you nominate does not live in South Gloucestershire they should still select the ‘Resident’ option when creating their new account.

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Services available in your account

You can access the following services through your account:

  • apply for or renew a garden waste collection subscription
  • manage your council tax, business rates and housing benefit
  • check and report a valid planning breach
  • request help for care and support
  • request equipment to help with daily tasks
  • request technology enabled care
  • request community meals
  • inform us about a change in your care and support needs
  • report a problem with a road, footpath, or cycleway
  • report flooding or a problem with a drain
  • report a problem with a street light, bollard, zebra crossing, bus stop, road sign or street name sign

Trouble logging in

You must use the email address and password entered when you first set up your account.

Check that you have verified your account by entering the code that was emailed to you when you registered.

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Forgotten password

You can reset your password from the account sign in page. You will need to enter the email address used when you first set up your account.

A code will be sent to that email address, which you need to enter so that you can set up your new password.

Do not close or refresh the page after requesting the code as this will invalidate it. If this happens you will need to request another code.

Change of email address

You are unable to change your email address within an existing account. If you no longer have access to the email address that you set your account up with, you will need to set up a new account using a different email address.

Problem using the online account

If you experience a problem when using the South Gloucestershire Council online account fill in our feedback form.

Data security

South Gloucestershire Council stores your data in compliance with the GDPR security of processing personal data requirements, article 32. You can read our full terms and conditions and privacy notice to see how we use your information.

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