We have launched our new online account. It is similar to accounts that you may already have with your bank or for online shopping.

The online account enables you to track the progress of any requests, saving you time and helping you avoid having to call us or visit our offices. It also helps us to save money, which we can use to provide essential services to local residents.

Creating your account  

If you don’t already have a South Gloucestershire Council online account, you can create one below. 

Sign up now

Creating an account only takes a few minutes.

Verification

Once you have entered your details, you will be sent a verification email. This will include a code that you need to enter to verify your email address and create your account. If you do not receive the verification email within 10 minutes, check your email spam or junk folders before attempting to register again. Do not close or refresh the sign up page after requesting the verification code as this will invalidate the code. If this happens you will need to request another code. Once your account is verified, you can sign in to your account from the ‘Sign in’ link on any of our website pages. 

Types of account  

There are three different types of account available. 

A Staff account is for council staff or councillors acting on behalf of a resident or business. 

A Resident account is for South Gloucestershire residents to access services relating to them as an individual.  

A Business account is for businesses and organisations within South Gloucestershire.   

A business account must be set up by the business or organisation owner. 

Services available in your account 

As of December 2019 you can access the following services through your account: 

  • Garden waste – collection subscription. 

Trouble logging in 

You must use the email address and password entered when you first set up your account. You will also need to have verified your account, by entering the code that was emailed to you when you registered. Do not close or refresh the sign up page after requesting the verification code as this will invalidate the code. If this happens you will need to request another code. 

Forgotten passwords

You can reset your password from the account sign in page. You will need to enter the email address used when you first set up your account. A verification code will be sent to that email address, you can use it to finish setting up your new password.

Security of your data

South Gloucestershire Council stores your data in compliance with the GDPR security of processing personal data requirements, article 32. You can read our full terms and conditions and Privacy notice to see how we use your information. 

Beta This is our beta website, your feedback can help us improve it.