Garden waste subscription terms and conditions | BETA

By submitting your application you agree to pay us to collect your garden waste in the green bin provided.

We accept payment by debit card or credit card.

If you do not already have a green bin for garden waste at your property, please let us know when you subscribe and one will be delivered within 10 working days. All bins remain the property of the council. Customers use them at their own risk.

If you already have a green bin, you may start using it immediately. If your subscription begins less than two working days before the next scheduled collection, your bin may not be collected until the following collection date.

Put your house number or the name of your property on your bin to help the collection crew identify it.

Only household garden waste may be placed in the bin. Check what you can put in your green bin or garden waste sack.

Green bins are emptied once a fortnight on a specified day, except when circumstances prevent us from doing so, such as during severe weather. We reserve the right to alter the collection day and we will publish any changes as soon as we can.

Collections over Christmas and New Year will vary and we will tell you the revised dates well in advance. Bank holidays outside of the Christmas and New Year period are worked as normal days.

Put your garden waste out by 7am on your collection day. It is your responsibility to take your bin back in once emptied.

If you are unable to put your bin out for collection due to health or mobility reasons, we can provide help by arranging an assisted collection for you. If this service is already in place for your black bin, it will automatically be arranged for your green bin.

The bin lid must be closed when presented for collection. We will not be able to empty your bin if it is overflowing or too heavy. If this happens, we will leave information on your bin to let you know.

Authorised sacks are available if you sometimes have extra garden waste. Buy authorised garden waste sacks.

If we miss your garden waste collection let us know by no later than 12pm on the second working day after it was due. For example, if the collection was missed on a Monday, report it before 12pm on Wednesday. Missed bins reported after that time will not be collected until the next scheduled collection day.

If your bin is lost, stolen or damaged you can request a replacement. We will replace or repair them at our discretion, as long as you are subscribed. Order a replacement bin.

We cannot accept liability for bins used for any purpose other than for the collection of garden waste.

We reserve the right to cancel your garden waste subscription due to any misuse of the service or the bins. You will be contacted in advance to inform you and no refund will be given.

Discounts

You are entitled to a 50% discount on each bin in your subscription if you receive any of the following benefits:

Income Support
Pension Credit Guarantee Credit
Income-based Job Seeker’s Allowance
Income-based Employment and Support Allowance
Universal Credit and you are not working

Moving to a new address

Subscriptions are non-transferable, and no refunds will be given for any reason, including if you move house within or outside of South Gloucestershire. Please consider this when taking out or renewing a subscription.

Cancellation

You can cancel your subscription by signing in to your online account, by calling 01454 868000 or at a One Stop Shop.

We do not give refunds in any circumstances or pay compensation for missed bin collections.

Renewals

You can set your subscription to automatically renew each year. To change this, simply sign in to your online account.

Manual renewals

If you do not opt for auto renew, you will need to pay the next year’s subscription fee before your current subscription ends.

Renewing your subscription each year is your responsibility. Failure to pay the full annual charge for the service will automatically result in the service ending without notice.

If you have an email address linked to your subscription we will send you a renewal reminder before your subscription expires. However, as we cannot guarantee that you will receive the reminder, we recommend you make a note of the date so you know when to renew.

Additional green bin

You can only have one garden waste subscription at a property, but you can pay for additional bins if you need them.

If you order an additional bin, it will be added to your existing subscription. The cost will be worked out based on when you add the additional bin.

If you add an additional bin when you renew your subscription, you will pay the full annual cost. If you add it later, you may pay a reduced amount depending on when you add the additional bin:

1-3 months after renewal – full cost
3-6 months after renewal – 75% of the cost
6-9 months after renewal – 50% of the cost
9-12 months after renewal – 25% of the cost

After that, each bin will be charged at the full annual rate.

Variation of terms

We reserve the right to vary these terms and conditions and to amend the annual cost of the service.

Statutory rights and right to cancel

These terms and conditions do not affect your statutory rights.

Unforeseen circumstances

We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to strikes, lock-outs, accidents, war, fire, extreme weather conditions or breakdown of plant or machinery.