Report a problem with a bus stop or bus shelter

Tell us about a problem with a bus stop or bus shelter. Reporting the problem will help us fix it sooner.

We are responsible for maintaining and repairing most but not all bus shelters in South Gloucestershire. For bus shelters that are not ours, we will pass on the information you give us to the owner.

To report a bus shelter that has graffiti, use our report a graffiti problem form.

How to report it

To tell us about a problem such as minor damage or a light or display screen not working, you can do it online using the button below.

To report online:

• sign in or register for a South Gloucestershire Council account
  or
• do it as a guest – we will ask for your phone number and email address but you do not have to give them to us

You will need to choose the exact stop or shelter on a map and to upload a photo if you can. It will also help if you can give us the stop’s unique 8 digit identification number.

What happens next

This is not always straightforward as we not responsible for all bus shelters in South Gloucestershire, or for any electronic timetable displays. Some shelters are provided by:

• local town and parish councils
• Clear Channel (mainly shelters that have advertising panels)
• supermarkets
• metrobus

For bus stops and bus shelters we are responsible for, we aim to: 

• attend as soon as possible and within 24 hours if the problem could be dangerous  
• repair the bus stop or bus shelter within 5 working days of it being reported

Fixing some electrical problems may take longer particularly if there is a fault with the electricity supply. This is because underground cable faults can take time to locate and may need to be fixed by the power supplier.

Privacy notice

Find out how we collect, use and share your data in our privacy notice.