Report a problem with a tree | BETA - South Gloucestershire Council

Some users are currently experiencing problems accessing our Public Access (planning, building control and licensing applications) and Citizen Portal (school admissions and early year providers) systems. We are working to fix this as soon as possible.

Due to essential maintenance some of our online account services will be unavailable on Wednesday 20 November from 5pm to 10pm.

We look after thousands of trees that are growing in our parks, open spaces, woodlands and on our road verges.

We are not responsible for privately owned trees.

When we cut or prune trees

We cut or prune trees when they are:

damaged
dead
leaning
damaging private property
vandalised

We also cut or prune trees if there is an emergency.

Report a tree problem

When we do not cut or prune trees

We only carry out work on our trees if a tree is dead, dying, diseased or dangerous or if required by law.

We do not cut or prune trees when they are:

affecting light to a property
overhanging private properties
dropping leaves, fruit or seeds
affecting television or satellite reception
growing roots into a property
causing bird mess
attracting squirrels or other rodents

Storm damaged or dangerous trees

You can report the incident to us by calling 01454 868000.

Provide as much information as you can and report the situation as urgent.

This will be passed onto the urgent attention of the tree officer.

Television reception

If you are having problems with television reception because of trees close to your house you can contact Ofcom and request a written report from their engineers.

Once you have this report you can contact us using the details on this page.

Television reception can often be fixed by repositioning your aerial or satellite dish. You can also get boosters which strengthen signals from aerials.

Subsidence

If you think a council owned tree is causing subsidence or damage to your house, contact your home insurers as they will offer advice and may want to progress the matter with us directly.

Trees on private land

We only give advice on trees that are on private land if:

the tree has a preservation order and is considered to be at risk or be dangerous
if the problem relates to a high hedge.

Contact a tree surgeon for advice or maintenance of a tree on your land.

Tree maintenance

We maintain our trees throughout the year.

We follow the advice from the Department for Environment, Food and Rural Affairs on protecting nesting birds so we do not prune if active nests are found.

We do not prune if active nests are found.

Tree plan

For more information on our responsibilities and regular inspection programmes, you can read our tree management plan.