Due to essential maintenance some of our online services will be unavailable on Thursday 18 April from 5pm to 7pm.

These terms and conditions cover the South Gloucestershire Council online account.

We may update the terms and conditions without notice, so please check them regularly. You are deemed to agree to the terms and conditions and any changes if you continue to use your online account.

You agree to use our online services only for lawful purposes. Accessing or attempting to gain access to our online services by unauthorised users is prohibited and is an offence under the United Kingdom Computer Misuse Act 1990.

Creating your account

You must be 16 or over to have an account.

We will ask you to set up a secure password and complete a verification step.

You will need to provide information about yourself, such as contact details, that will be retained so you will not need to enter this information again.

You are responsible for the accuracy of information of any personal details and information that you enter when creating or updating your account details. This includes delegating a third-party to enter or change these details on your behalf.


You must keep your login details safe and prevent anyone else from accessing them.

Ensure your password is strong by using a combination of letters, numbers and symbols.

Do not save your password in the browser if using a public or third-party computer system. Always log out of your account when you have finished using it.

You must inform us as soon as possible if you think your security details have been compromised or misused.

Processing your personal information

By creating and using your account, you are granting your explicit consent for us to hold and process your data for as long as we have a legitimate business need to do so for the purposes of providing any statutory and non-statutory services to you.

Processing, sharing and storing your information will be done in accordance with our privacy policy and in compliance with data protection legislation.

If you have any queries about the information held about you on your account, or to request anything to be removed, or if you want your account closed contact us on 01454 868009.

Please note that once your account is closed, we are unable to recover it.

National fraud initiative

We participate in the Cabinet Office’s National Fraud Initiative – a data matching exercise to assist in the prevention and detection of fraud.

We are required to provide particular sets of data to the National Fraud Initiative on a regular basis.

You can find out more on GOV.UK about the Cabinet Office’s legal powers and the reasons why it matches particular information.

For further information on data matching at South Gloucestershire Council email auditfraud@southglos.gov.uk.

Termination or suspension of accounts

We may close your account if:

  • if it is no longer needed, for example you move out of South Gloucestershire
  • personal information used has been unlawfully obtained or provided
  • we are legally obliged to do so
  • we detect malicious activity, for example trying to introduce malware within our systems or submitting aggressive or offensive content
  • you request us to remove your information or you withdraw your consent in line with data protection legislation and our privacy policy

If we close your account, we will delete your information and you will no longer be able to sign in.

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