Tell us about a change of address or circumstances

Let us know about a move or change of circumstances so you pay the right amount of council tax.

Change of address

To register for council tax, or let us know about a change of address you need a South Gloucestershire Council account.

Once you have logged in, enter the details listed below for moving into, within or out of the area.

What you will need

We have listed below the information you will need to hand.

Moving into South Gloucestershire

To register for council tax the information you will need includes:

• your full name and contact details
• your new address
• the completion date and your solicitor’s details if the property was purchased (we will only contact them if we can not verify your moving date)
• the tenancy start date if the property is rented (including your landlord’s details)
• the date you moved in (if different to above)

Moving within South Gloucestershire

If you are moving within the area the information you will need includes:

• your full name and contact details
• your billing number
• your current address
• your new address
• the completion date and your solicitor’s details if the property was purchased (we will only contact them if we can not verify your moving date)
• the completion date of your current property if it was sold (including the purchaser’s name or solicitor details)
• the tenancy end date of your property if it was rented (including your landlord’s details)
• the tenancy start date of your new property if it is rented (including your landlord’s details)
• the date you moved out of your old property and into your new property (if different to above)

Usually any credit from your old address will automatically be transferred to your new address. If this is not possible we will notify you.

If you pay by direct debit we will transfer it to the new property.

Moving out of South Gloucestershire

If you are moving out of the area the information you will need includes:

• your full name and contact details
• your billing number
• your current address
• your new address (so that we can issue any refund to you)
• the completion date if the property was sold plus the purchaser’s name or solicitor details
• the tenancy end date if the property was rented (including your landlord’s details)
• the date you moved out (if different to above)

Change of circumstances

If your circumstances change, you may be eligible for a discount or exemption.

Examples of changes include:

• you now live on your own
• you or someone you live with now has a disability
• you are now a student

Find out more about council tax discounts and exemptions.

If you already get a council tax discount or exemption and your circumstances change, you must let us know as it may affect your entitlement.

Examples of changes include:

• someone has moved in
• you are no longer a student

Check the full list of eligibility criteria for council tax discounts and exemptions.