Help when you need it

When you request technology enabled care, we will contact you to arrange a home visit so we can recommend the most suitable solution.

Our Technology enabled care service can support you with the help you need by raising an alert if:

  • you have fallen
  • a smoke, carbon monoxide or natural gas detector alarm is activated
  • there is flooding in your home
  • it is too cold or too hot in your home
  • if you have left the house at unusual time of the day
  • a main door has been left open

The alert is raised to the monitoring centre. Alerts are monitored 24 hours a day, 7 days a week.

When a sensor is activated or you press an alarm, the person at the monitoring centre will immediately know who is calling and what type of sensor or alarm has triggered the call. They will offer support by talking to you over a speaker unit or send the appropriate help depending on the nature of the alert.

Informing the appropriate contact or service

You may have a family member, friend or neighbour who you would like the monitoring centre to contact if you need help. You can still have technology enabled care if you do not have anyone to call on.

If you fall or if you need medical assistance, the monitoring centre can contact the emergency services.

We also have a responder service who, when capacity allows, may help you in some situations as long as you have a key safe that holds a key to your home.

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