Help in life-threatening emergencies

Call 999 in a medical emergency.
This is when someone is seriously ill or injured and their life is at risk. 

Visit the NHS website for more information on when to call 999.

NHS services for urgent or emergency medical help

NHS out-of-hours services and NHS 111 can help if you have an urgent medical problem and you are not sure what to do.

Visit the NHS website for more information and contact details for urgent and emergency care.

Rapid Response

If you have a crisis at home, the Rapid Response service is a team of emergency response staff who provide personal care either in an emergency or urgent care crisis. The service is available 365 days of the year.

Telephone:

01454 615045 between 8am and 10:15pm

Outside these times, if you are experiencing a care emergency that cannot wait until the next working day you should contact the Emergency Duty Team, contact details are provided below.

The rapid response service is chargeable after the first 72 hours.

Our How to get emergency care at home page has more information about this service.

Emergency Duty Team

The Emergency Duty Team EDT is an emergency social work service across South Gloucestershire, which is available at night, weekends and bank holidays.

Anyone can phone the Emergency Duty Team including individuals, their families, friends, carers and staff working for statutory or voluntary agencies.

Telephone:

01454 868007 Monday to Thursday between 9am and 5pm, Friday between 8:30am and 4:30pm

01454 615165 out of hours and weekends

Text:

If you are deaf or hard of hearing, text ‘EDT’ followed by your name and message to 60066. Texts will be charged at your standard network rate. You will be sent an immediate reply to confirm that your text has been received. An Emergency Duty Team Officer will contact you by text to discuss your concerns. This should happen within 30 minutes, although during busy periods it may take longer.

Email:

edt@southglos.gov.uk

If English is not your first language, the Emergency Duty Team will arrange for an interpreter so you can tell them about your concerns.

Our Emergency Duty Team page has more information about this service.

Safeguarding

If you have any concerns about an adult at risk you must report it.

Telephone:

01454 868007 Monday to Thursday between 9am and 5pm, Friday between 8:30am and 4:30pm

01454 615165 out of hours and weekends

Text:

If you are deaf or hard of hearing, text ‘EDT’ followed by your name and message to 60066. Texts will be charged at your standard network rate. You will be sent an immediate reply to confirm that your text has been received. An Emergency Duty Team Officer will contact you by text to discuss your concerns. This should happen within 30 minutes, although during busy periods it may take longer.

Visit our Safeguarding Adults Board website for more information.

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