Request help for care and support
Requesting help with care and support can be a big decision. If you are not sure what is available locally, you can explore our adult social care information and advice pages.
How to request help
You can request help for care and support online, by phone or by email.
To do it online you will need to set up an online account with us if you do not already have one. Find out how to set up an online account with us.
Asking someone to help manage your online services
If you need help managing your services online, such as requesting equipment or ordering meals, you can ask for someone you know to act on your behalf.
Once you have set up an account go to ‘Your profile’ to send the request to the person you would like to help you.
They will receive an email informing them about your request. If they do not already have a South Gloucestershire Council online account, they will need to set one up before they can see your request and respond.
If the person you nominate does not live in South Gloucestershire they should still select the ‘Resident’ option when creating their new account.
Make a request online
Use the links below to request care and support for equipment, telecare, assistive technology and community meals:
For other types of care and support (for example, home care visits, residential care, specialist equipment or to request a needs assessment), use the button below.
Make a request by phone or email
You can request care and support by:
- phone: 01454 868007 (Monday to Thursday 8.30am to 5pm and Fridays 8.30am to 4.30pm)
- email: CSODesk@southglos.gov.uk
Request a review of your current care
You can also use the phone number and email address above to request a review of your current care.
What happens next
Your request will be reviewed and we will contact you to let you know the next step – we aim to respond within 5 working days, where possible.
We may arrange for a member of our team to visit you to carry out a full assessment of your needs.
It will be completed by someone with experience and understanding, usually either a social worker, a social work assistant, or an occupational therapist.
Find out more about how adult care and support needs are assessed.
Get advice
You can discuss your needs with us if you would like further advice by:
- phone: 01454 868007 (Monday to Thursday 8.30am to 5pm and Fridays 8.30am to 4.30pm)
- text: 07950 080111
Care costs
Visit our paying for adult social care page.
Privacy notice
Learn how we collect, use and share your data in our privacy notice for adult social care.