Requesting help with care and support can be a big decision. If you are not sure what is available locally, you can explore our adult social care information and advice pages.

How to request help

You can request help for care and support online, by phone or by email.

To do it online you will need to set up an online account with us if you do not already have one. Find out how to set up an online account with us.

Make a request online

Use the links below to request care and support for equipment, telecare and community meals:

For other types of care and support (for example, home care visits, residential care, specialist equipment or to request a needs assessment), use the button below.

If you need help managing your services online you can ask for someone you know to act on your behalf

Make a request by phone or email

You can request care and support by:

  • phone: 01454 868007 (Monday to Thursday 8.30am to 5pm and Fridays 8.30am to 4.30pm)

Request a review of your current care

You can also use the phone number and email address above to request a review of your current care.

What happens next 

Your request will be reviewed and we will contact you to let you know the next step – we aim to respond within 5 working days, where possible.

We may arrange for a member of our team to visit you to carry out a full assessment of your needs.

It will be completed by someone with experience and understanding, usually either a social worker, a social work assistant, or an occupational therapist.

Find out more about how adult care and support needs are assessed.  

Get advice  

You can discuss your needs with us if you would like further advice by: 

Care costs

Find our paying for adult social care page for more information.

Privacy notice 

Learn how we collect, use and share your data in our privacy notice for adult social care

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