Our online services for planning, building control and licensing applications will be unavailable from 14 to 17 April. This is due to essential maintenance.

Tell us about a problem with a street light. Reporting it will help us fix it sooner.

You can report the following types of problems to us:

  • a street light not working properly
  • a light shade or cover is damaged or missing

If you spot any exposed wiring, or if the post has been knocked over or damaged, do not report it online – call us as soon as possible on 01454 868000 (24 hours, 7 days a week)

Check before reporting a light that is on all night, as our newer LED lights (2017 onwards) are not switched off but are dimmed from 11pm to 6am.

Our street lights and energy use page shows the timetable for installing LED lights area by area and explains the benefits of this technology.

How to report it

To report the problem use the button below. We will ask you to pinpoint the location of the light on a map.

We will also ask for your contact details but you do not have to give them.

What happens next

We will aim to: 

  • attend as soon as possible, and within 24 hours, if the problem could be dangerous  
  • repair the light within 5 working days of it being reported

Some repairs may take longer, particularly if there is a fault with the electricity supply. This is because underground cable faults can take time to locate and may need to be fixed by the power supplier.

Feedback or suggestions

The online form should only be used to report a problem with a specific light.

To give feedback or to make a suggestion on how we can improve street lighting in South Gloucestershire email us.

Privacy notice

Find out how we collect, use and share your data in our privacy notice.

Beta This is our beta website, your feedback can help us improve it.