Help with hygiene waste

Hygiene waste collections

We offer a free hygiene waste collection service to help you dispose of waste you may have because of certain medical conditions.

We will collect the hygiene waste in separate bags every fortnight. You can choose for the bags to be collected either from the kerbside, or from a discreet location within 1 metre of the boundary which is accessible to the collection crew.

This service can be used for incontinence products including ostomy bags. It is not suitable for menstrual products.

You must apply for this service to have the bags collected.

We recognise that separate bags may not suit everyone. In some circumstances you can request an alternative option.

How to apply

You will need to sign in or create a South Gloucestershire Council account.

Alternatively, you can:

• visit one of our One Stop Shops
• call us on 01454 868000

What happens next

After you have applied we will send you a confirmation email.

Once your application is approved we will send you information on the delivery of the bags, when the service will start for you, and we will confirm your collection dates.

You can check when future collections are due using our collection dates lookup, or the South Gloucestershire Council app which can also send notifications and reminders to help you keep track.

Please cancel this service when you no longer need it.

You cannot currently order more bags online. Call us on 01454 868000 or visit one of our One Stop Shops to order them.

Alternative option

If you feel bags are not appropriate for your circumstances you can request an extra black bin. We will ask you to explain your reasons and assess your request to decide whether you qualify.

Black bins are collected every 3 weeks.

Related information

We offer separate collections for sharps and infectious or potentially infectious clinical waste.

Families with children in disposable nappies (under age 5) can apply for the disposable nappy collection service.