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Online services such as apply, pay and report forms will not be available on Saturday, 6 March from 6am to 4pm

When you request technology enabled care, we will contact you to arrange a home visit so we can recommend the most suitable solution.

Cost

The cost of technology enabled care depends on the sensors and alarms you have, the charges are set out below:

  • £30 one-off installation charge
  • £16.30 per month for a basic lifeline and pendant or wrist alarm
  • £22.80 per month for a basic lifeline plus additional sensors (for example linked smoke alarms, bed monitor)
  • £29.80 per month for a GSM linked unit (without a telephone line. GSM stands for Global System for Mobile Communications, used by mobile devices)
  • £36.40 per month for a GSM linked unit with additional sensors

These charges do not include VAT. You may be exempt from VAT if you make a declaration.

There is no further installation charge for additional sensors added at a later date.

The charge for lost or damaged equipment, will include the cost of the equipment plus £16 for delivery and re-installation.

If a sensor or alarm is activated, you may also pay for the cost of the phone call to the monitoring centre.

I you would like more information about the charges for the different sensors and alarms you can speak to a member of our Telecare team on 01454 866898.

Payment

Payment for the initial installation and subsequent service is by direct debit.

You will receive a form to set up the direct debit. If you need help completing the form, let the Telecare installer know.

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