Report anti-social behaviour

Anti-social behaviour (ASB) is behaviours that can cause nuisance and annoyance or harm and distress to a person.

Some anti-social behaviour is dealt by us and some are dealt with by the police.

What we deal with

We deal with the following types of anti-social behaviour:

• harassment
• hate crime
• intimidation
• neighbour disputes (if you are in a housing association property, report the anti-social behaviour to them)
• threatening behaviour
• abandoned horses and fly grazing
• graffiti

What the police deal with

You should contact the police by calling 101 or by making an online report for the following anti-social behaviours:

• begging
• criminal damage, vandalism and graffiti to private property
• cycling on a footpath
• drug taking or dealing
• e-scooter issues
• hoax calls
• housing association tenants
• inconsiderate use of vehicles
• physical attacks, intimidation or harassment
• prostitution or kerb crawling
• rowdy drunken behaviour
• someone starting fires
• underage drinking

What is not included

Anti-social behaviour does not include:

• boundary disputes
• children playing in a street or communal area
• family disputes
• noise from children playing
• normal living noises such as toilets flushing or stairs being used
• not being able to park outside your home

How to report anti-social behaviour

Tell us about the incident including:

• what happened
• where it happened
• when it happened
• who was involved
• how it made you feel

Complete the form and email it to asbreporting@southglos.gov.uk.

You can also report anti-social behaviour by calling 01454 868582 Monday to Friday from 8.45am to 4pm.

Find out how we collect, use and share your data in our privacy notice for anti-social behaviour.

You can report an incident anonymously but we will not be able to update you on your case.

What happens next

Once you have reported the anti-social behaviour you will be contacted within 48 hours.

You will be given a named officer and be provided with their contact details. You will then be kept informed and updated regularly.

Minimum standard of response

We focus on supporting victims, witnesses and communities but do take enforcement action when necessary.

We have minimum standards of responding to reports of anti-social behaviour. These standards describe how we will take positive and effective action to deal with your concerns.

We will make sure that:

• reports of anti-social behaviour are taken seriously
• victims and witnesses are treated fairly and with respect
• victims of anti-social behaviour who report an incident will be contacted within 48 hours
• we deal promptly and effectively with any problem reported to us
• you will have a named officer and will be provided with their contact details
• you will be kept informed and updated regularly at a timescale agreed with the named officer
• we will provide support for all victims and witnesses
• we will share information and intelligence with our partners to make sure a positive and robust response is taken
• communities will be kept informed where there is significant anti-social behaviour and it is having an impact on a wider community (where appropriate)
• victims have the right to apply for a community trigger if you feel your case needs to be reviewed

What to do if the problem is not resolved

You can start a community trigger if you have reported anti-social behaviour but do not feel enough action has been taken.