Some of our online forms will be unavailable on Sunday 2 August between 9am and 1pm, and from 5pm Friday 7 August to midday on Sunday 9 August. This is due to essential maintenance.

Our debt management policy explains how we recover money owed to us, while supporting people experiencing financial difficulties.

The policy aims to:

  • make sure debt recovery is fair, supportive and transparent
  • help people manage debt and get support if they need it

This equality impact assessment reviews the impact of our policy under the Equality Act 2010, Public Sector Equality Duty, and safeguarding obligations.

If you are having difficulty paying a debt owed to us, call 01454 868009 as soon as possible to discuss your options and prevent the debt from increasing.

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