Debt management policy
Our debt management policy explains how we recover money owed to us, while supporting people experiencing financial difficulties.
The policy aims to:
- make sure debt recovery is fair, supportive and transparent
- help people manage debt and get support if they need it
This equality impact assessment reviews the impact of our policy under the Equality Act 2010, Public Sector Equality Duty, and safeguarding obligations.
If you are having difficulty paying a debt owed to us, call 01454 868009 as soon as possible to discuss your options and prevent the debt from increasing.