Public Access services for planning, building control and licensing applications will be unavailable from midday to 4pm on Saturday 9 March. This is due to essential maintenance.

You can use our website search to find information that can help.

Online forms

If there is a service you want, a payment to make or a problem to report, you can use our online forms to:

Phone numbers

If you need to speak to someone you can contact us by phone. Our office hours are:

  • 8.45am to 5pm Monday to Thursday
  • 8.45am to 4.30pm Fridays

At other times your call will be diverted to a service which only deals with emergencies.

Our phone lines are often busy. To avoid a long wait try calling first thing when we open.

If your call is not urgent you can use our website search to find information that can help or complete an online form to report a problem, apply or pay for something.

Cost of living and financial support enquiries (freephone) 0800 953 7778

Street care 01454 868000 Street cleaning and lighting, traffic management, open spaces, waste and recycling

Environmental health and trading standards 01454 868001 Environmental protection, pollution, food health and safety, health promotion, animal health, licensing, trading standards and pest control.

Benefits 01454 868002 Enquiries relating to housing or council tax benefits, including new claims and change in circumstances.

Business rates 01454 867700 Enquiries about paying your business rates.

Council tax 01454 868003 Council tax queries and change to address.

Planning and transport 01454 868004 Planning applications, building control, development control, tree preservations, highway planning, road safety, transport, concessionary travel and the blue badge scheme.

Housing 01454 868005 Social housing enquiries, homelessness, landlord and housing related support services.

Leisure and libraries 01454 868006 Libraries, including book renewal, sports facilities, museums and the arts.

Adult care 01454 868007 Adult and social care in the community.

Children and young people 01454 868008 Children and young people’s education, youth, childcare, child and family support services.

Education, Health and Care plan coordination team 01454 865137

Concerns about a child 01454 866000  or 01454 615165 (Out of hours) If you have any concerns about possible abuse it must be reported. Call us to report possible abuse or neglect or for general advice.

If a child or young person is in immediate danger call 999 and ask for the police.

Concerns about an adult 01454 868007 or 01454 615165  (Out of hours) If you have concerns about your own safety, an adult at risk or a care service you must report it.

If anyone is in immediate danger call 999 and ask for the police.

General enquiries and emergencies  01454 868009 Call this number for services not listed above, or to be put through to a specific person. Out of office hours your call will be diverted to a service which only deals with emergencies.

SMS text service 07950 080111 If you are deaf or hard of hearing, you can text us with your name and enquiry. Texts will be charged at your standard network rate. We aim to respond within 2 working days.

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Postal addresses

We have a different address for each department. If you don’t know which department you need, use the first one below:

Department for Resources and Business Change
PO Box 1953
BS37 0DE

Department for Place
PO Box 1954
BS37 0DD

Department for People
PO Box 1955
BS37 0DE

Visit in person

We are based in a number of buildings around South Gloucestershire, our One Stop Shops are for you to visit us in person. Check our locations and opening times.

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