You can use our online forms to apply, report or pay for something.
If you need to speak to someone you can contact us by phone.
Find an address to send us information by post.
For Covid-19 contact information use the directory below.
Covid-19 contact information directory
Support in South Gloucestershire
Freephone Covid-19 enquiries: 0800 953 7778
Southern Brooks are also supporting communities across South Gloucestershire in response to Covid-19.
- People who are vulnerable
- SEND information for families
- Support for carers
- Health and wellbeing
- Information for residents – financial support
- Information for residents – staying at home and social distancing rules
- Information for businesses and employers
- Education and support for children and young people
- Disruption to council services
- How to help
- Changes to waste and recycling
- Answers to your questions
People who are vulnerable
You can read the full information on our people who are vulnerable page.
Care and support for adults
If you have concerns about your care or that of a family member and you need to speak to someone you can call the following number:
Adult Care team: 01454 868007 (however lines will be busy and the most vulnerable will be prioritised)
If you are deaf or hard of hearing, text ‘EDT’ followed by your name and message to 60066. Texts will be charged at your standard network rate. You will be sent an immediate reply to confirm that your text has been received. An Emergency Duty Team Officer will contact you by text to discuss your concerns. This should happen within 30 minutes, although during busy periods it may take longer.
Call 999 if a crime is happening now or you or anyone else is in immediate danger.
Next Link – Domestic abuse and violence
Due to COVID-19 Next Link, Safe Link and Missing Link will only carry out essential external visits, meetings and interventions. However, they are still open, providing service users with support via phone when possible and will continue to liaise with other organisations to manage risks to victims and their children. If service users require support from Next Link advise them to contact the team on the:
Next Link duty helpline number: 01179250680
SEND information for families
You can read the full information on our SEND information for families page.
Enquiries can be made with the Special Education Needs and Disability (SEND) team:
Support for carers
You can read the full information on our support for carers page.
Local support for carers
The Carers Support Centre are supporting carers on the phone or via email and offering information and advice. If you have any concerns, or just need a listening ear contact the Carers Support Centre:
If you have no support and you become unwell and unable to care, then call the number on your Carers Emergency Card, but only do so in the event of an emergency. If you do not have a Carers Emergency Card, register now. There is no charge.
Register via the website: www.carerssupportcentre.org.uk/our-services/carers-emergency-card
If you are unable to provide care and the person you care for needs support call:
Adult care team: 01454 868007
Children and young people team, if you are caring for a disabled child under 18: 01454 868008
If you have concerns about a young carer providing inappropriate or excessive care, contact:
Access and Response Teams: 01454 866000
The Carers Support Centre are in touch with and are providing support to the young carers and the families that they work with, or who have been referred to them for support. Contact the Carers Support Centre:
There are dedicated workers to support carers with issues around hospital discharge, either relating to the carer or cared for person.
Bristol Royal Infirmary:
Health and wellbeing
You can read the full information on our health and wellbeing page.
Follow the latest NHS guidance if you, or anyone in your household has any of the main symptoms of coronavirus (COVID-19). Do not go to a GP surgery, pharmacy, minor injury unit or hospital.
Use the 111 online coronavirus service to find out what to do.
Visit the website: 111.nhs.uk
One You South Gloucestershire
For support to continue staying healthy during this time, including support to stop smoking. The One You team can be contacted via:
Healthwatch South Gloucestershire
For health information, community support or just a chat in this difficult time, a local charity Healthwatch South Gloucestershire are happy to help.
Healthwatch team: 07944 373235 (between 9:00 – 15:00 Monday to Friday)
Financial support for residents
You can read the full information on our financial support for residents page.
If you are on benefits already, it is really important that you tell both us and the Department of Work and Pensions (DWP) about any changes to your income so that we can adjust the amount you’re entitled to. You can do this by filling in a ‘change in circumstances’ form.
If you have questions about filling in the form or need help with the questions, call the Benefits team on:
Benefits team: 01454 868002
You can tell DWP about a change to your circumstances by filling in a form on their website:
If you’re not claiming benefits at the moment and you’re now unable to work or your income has dropped, as long as you fit the criteria, you can apply for Universal Credit or Employment Support Allowance. The Department of Work and Pensions (DWP) manages this.
Financial support for workers
The government has announced a new £500 million Hardship Fund so local councils can financially support people. The Hardship Fund will be used to reduce by £150 the council tax payments for those eligible under our Local Council Tax Reduction Scheme. We will send a confirmation email or text message to those who are eligible if one has been provided by the customer previously.
Additionally, the government is temporarily relaxing the minimum income you need to receive to apply for Universal Credit for people who are self-isolating. If this is you, you’ll be able to make a claim with the Department of Work and Pensions (DWP):
Department of Work and Pensions (DWP): 0800 328 5644
If you are worried about being able to pay tax as a result of COVID-19 coronavirus, call HMRC’s dedicated helpline.
HMRC helpline: 0800 0159 559
Information for residents – staying at home and social distancing rules
New public health regulations have granted police additional powers to enforce the Government’s guidance around Covid-19.
If you have concerns that an individual or business has breached the restrictions, you can report it to Avon and Somerset Police.
Web form: www.avonandsomerset.police.uk/report/breach-of-covid-19-restrictions
Avon and Somerset Police (non-emergencies): 101
Avon and Somerset Police (emergencies): 999
Information for businesses and employers
You can read the full information on our information for businesses and employers page.
Government support available to businesses
The government and South Gloucestershire Council have announced a number of support schemes which are available to businesses in South Gloucestershire including support if you are struggling to pay your business rates. Call us so that the Business Rates team can discuss alternative options with you.
Business Rates team: 01454 867700.
For local business grants, visit our national and local restrictions business grants page.
Education and support for children and young people
You can read the full information on our schools, education and childcare page.
Support for children
If you have any concerns about a child and you need to contact us, you can get in contact with the Access and Response Teams (ART).
Schools and colleges
For any queries regarding schools, colleges and early years settings, contact your child’s school for specific information and updates.
More general enquiries can be made by contacting the Children, Adults and Health Business Support team:
The Early Years’ Service (EYFS) supports all South Gloucestershire early years settings and child minders with any aspects of EYFS provision and early years SEND.
Enquiries to the EYFS team can be made via phone or email.
All queries come into the central contact point and will then be allocated accordingly.
Changes to council services
You can read the full information on our changes to council services page.
One Stop Shops
Our One Stop Shops remain open for emergency and essential enquiries and appointments only. Any pre-booked appointments to access the VISA scheme will continue. Remember to use the hand sanitiser, wear a face covering (unless exempt) and social distance where possible. You can still book an appointment online to avoid queuing.
Enquiries can be made via phone or email.
How to help
We have created a directory of the community support groups in South Gloucestershire, check our get help and support page. To get your group added to the directory visit our Community Aid South Glos page.
Changes to waste and recycling
You can read the full information on the changes to waste and recycling due to coronavirus (Covid-19) on our changes to waste and recycling page.
Clinical waste and sharps that need to be collected
There are no changes to our clinical and sharps collections, carry on as normal if you already have a collection set up. If you need to set up a clinical waste collection or sharps collection you can check our dispose of clinical and medical waste page or contact our Street Care team.
Street Care: 01454 868000
If your bin or recycling collection is missed report it to us the day after your collection, you can report it via:
Answers to your questions
We have a Freephone number for Covid-19 enquiries. We can provide information and, if required, direct you to the right place for further help or advice.
Freephone: 0800 953 7778