Some users are currently experiencing problems accessing our Public Access (planning, building control and licensing applications) and Citizen Portal (school admissions and early year providers) systems. We are working to fix this as soon as possible.

Due to essential maintenance some of our online account services will be unavailable on Wednesday 20 November from 5pm to 10pm.

If you live in a block of flats there are usually shared bins for waste and recycling.

Recycling

Recycling must be sorted into the bins provided for:

Paper, cardboard and cartons

Remove plastic and polystyrene packing and flatten larger cardboard boxes

No cardboard contaminated with food

Plastic bottles, tubs and trays, metal cans, foil, and aerosols

Empty and rinse all items

No black plastic or bioplastic


Glass bottles and jars

Empty and rise all items

No drinking glasses


Management companies and residents must make sure that bin stores are accessible and safe for the collection crews.

Overfilled bins will not be emptied and items left beside the bins – with the exception of large pieces of cardboard – will not be collected.

Contact your managing agent or landlord to arrange the removal of any additional waste.

General waste

General waste bins are for household waste items that can’t be recycled from home or at one of our recycling centres.

We will not collect large household fixtures and fittings or furniture left in your bin storage area. You could use our large household waste collection service for these or donate them to charity or take them to our Revive reuse shop.

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