Report a missed waste or recycling collection

We have made temporary changes to some waste and recycling services so we can continue to deliver essential waste collections during the outbreak of coronavirus (COVID-19).

Recycling and food collections will change from weekly to every two weeks and will be on the same day as your black bin, garden waste collections and large household waste items are suspended until further notice.

Your collections may take place later in the day than normal as we will be working in the evenings as well as during the day.

Check our Waste and recycling changes due to coronavirus (COVID -19) page for more information.

Before you report a missed collection:

  • use our collection date look up to check that you have put your bins and recycling out on the right day
  • was your waste and recycling sorted correctly and bin lid closed? If not, our collection crew will leave a notice on your bin or recycling box to explain why it wasn’t collected – this is not a missed collection
Report a missed waste or recycling collection

If you live in a flat and use communal recycling bins call us on 01454 868000 to report a missed collection.

 

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