Report a missed waste or recycling collection
Your food bin and recycling boxes are emptied every week. Your black bin and green garden waste bin (if subscribed) are emptied fortnightly.
Use our collection date look up to check what day your bins and recycling are collected.
You must wait until the next working day to report a missed collection as we carry out daytime and evening collections.
If you live in a flat and use communal recycling bins call us on 01454 868000 to report a missed collection.
It is not a missed collection if:
- your bins and recycling were put out after 7am on collection day
- the waste and recycling was not sorted correctly
- the wheelie bin lid was not closed
- your garden waste subscription has expired
You can check if your garden waste subscription is still active on our waste and recycling collection dates page. If it has expired it will say ‘No subscriptions found’ and you will need to apply, rather than renew, to restart it.
We can only collect plastic bags and wrapping from households selected for the trial to collect these. Do not put plastic bags and wrapping out for recycling unless you are on the trial. They will not be collected and you cannot report a missed collection for this.