Coronavirus (Covid-19): service updates, support and health advice.

Some of our online forms for reporting a problem with a road, footpath or cycleway will be unavailable from 6pm to 8pm today. If you have an urgent street maintenance problem call our Streetcare team on 01454 868000.

Due to staff shortages there has been disruption to recycling collections.

Continue to sort your recycling and put it out on your normal collection day. If your collection is missed, leave your containers out and let us know by reporting it online.

Your food bin and recycling boxes are emptied every week. Your black bin and green bin (if subscribed) are emptied fortnightly.


Before you report a missed collection:

  • use our collection date look up to check that you have put your bins and recycling out on the right day (by 7am)
  • for garden waste, check if your subscription is still active on our waste and recycling collection dates page (if your subscription has expired it will say ‘No subscriptions found’ and you will need to apply, rather than renew, to restart your garden waste collection)
  • wait until the next working day to report it to us (because we are carrying out daytime and evening collections)

It is not a missed collection if your:

  • bins and recycling were not put out by 7am
  • waste and recycling was not sorted correctly
  • wheelie bin lid was not closed
Report a missed waste or recycling collection

If you live in a flat and use communal recycling bins call us on 01454 868000 to report a missed collection.

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