Report a missed collection

We collect food waste and recycling every week. Black bins for general waste are collected every 3 weeks. Green bins for garden waste (if subscribed) are collected every 2 weeks.

If we have missed your waste or recycling collection let us know.

You must report it by midday on the second working day after your scheduled collection date.

Before you start

Before reporting a missed collection, check if your collection date has been rescheduled.

You cannot report a collection as missed if:

• your collection date was rescheduled
• you put out your waste and recycling after 7am on collection day
• your items were not sorted and separated correctly
• the bin lid was not closed
• your garden waste subscription has expired

How to report

To report a missed collection online you will need to sign in or create a South Gloucestershire Council account.

Alternatively, you can report it by:

• visiting one of our One Stop Shops
• calling us on 01454 868000

If you live in a flat and have communal recycling bins you should not report online, you need to call us to report a missed collection.

What happens next

We aim to return no later than midday on the day after you report your collection was missed. Where possible, we will return by 5pm on the day you report it.

Please leave your bin, bag or box out. Stack your recycling boxes and bags with the heaviest item on top to prevent litter.

You can download the South Gloucestershire Council app for notifications and reminders to help you keep track of your waste and recycling collections.