Due to staff shortages and the high volume of recycling from Christmas and New Year, we have been unable to complete recycling collections from last week (28 Dec – 2 Jan). If your collection was missed last week, please do not report it. Put your containers out this week on your scheduled collection day and we will collect extra recycling from the affected areas this week.

Your food bin and recycling boxes are emptied every week. Your black bin and green bin (if subscribed) are emptied fortnightly.


Before you report a missed collection:

  • use our collection date look up to check that you have put your bins and recycling out on the right day (by 7am)
  • for garden waste, check if your subscription is still active on our Waste and recycling collection dates page (If your subscription has expired it will say ‘No subscriptions found’ and you will need to apply, rather than renew, to restart your garden waste collection)
  • wait until the next day to report the missed collection, providing you put your bins and recycling out by 7am on your collection day
  • was your waste and recycling sorted correctly and bin lid closed? If not, our collection crew will leave a notice on your bin or recycling box to explain why it wasn’t collected – this is not a missed collection
Report a missed waste or recycling collection

If you live in a flat and use communal recycling bins call us on 01454 868000 to report a missed collection.

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