We are experiencing some delays to recycling collections due to Coronavirus (Covid-19). In some areas we are using different vehicles to collect cardboard to complete collection routes. If your cardboard has been left by the normal collection vehicle, it will be collected later.

If your collection is missed, report it the next working day. If you have already reported a problem, the crews will return as soon as possible, but this may be later than the timescales given.
Check our changes to waste and recycling page.


Before you report a missed collection:

  • for garden waste, check if your subscription is still active on our Waste and recycling collection dates page (If your subscription has expired it will say ‘No subscriptions found’ and you will need to apply, rather than renew, to restart your garden waste collection)
  • use our collection date look up to check that you have put your bins and recycling out on the right day (by 7am)
  • was your waste and recycling sorted correctly and bin lid closed? If not, our collection crew will leave a notice on your bin or recycling box to explain why it wasn’t collected – this is not a missed collection
  • check your garden waste bin subscription is active if reporting a missed garden waste bin collection
Report a missed waste or recycling collection

If you live in a flat and use communal recycling bins call us on 01454 868000 to report a missed collection.


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