Coronavirus (Covid-19): service updates, support and health advice.

Some of our online forms for reporting a problem with a road, footpath or cycleway will be unavailable from 6pm to 8pm today. If you have an urgent street maintenance problem call our Streetcare team on 01454 868000.

Due to staff shortages there has been disruption to recycling collections.

You may see different vehicles being used to pick up recycling. All recycling collected in this way will still be separated and recycled. This is a temporary arrangement, so please continue to sort your items in your containers as normal.

If your collection is missed, leave your containers out and let us know by reporting it online.

How often we collect waste and recycling

For updates about delays to recycling and garden waste collections visit our changes to waste and recycling during Covid-19 page.


  • recycling (green boxes)
  • food waste (kitchen caddy/food bin)


  • non-recyclable waste (black wheelie bin)
  • garden waste (green wheelie bin) if subscribed

Where and when to put your waste and recycling out

  • your bins and recycling boxes must be put outside your property by 7am on your collection day
  • make sure the lid is closed on your black and green wheelie bin
  • after collection it is your responsibility to take your bins and recycling boxes back on to your property
  • if you are unable to put your bins out for collection due to health or mobility reasons, you can request an assisted collection

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