Order new bins and boxes | BETA - South Gloucestershire Council

Some users are currently experiencing problems accessing our Public Access (planning, building control and licensing applications) and Citizen Portal (school admissions and early year providers) systems. We are working to fix this as soon as possible.

Due to essential maintenance some of our online account services will be unavailable on Wednesday 20 November from 5pm to 10pm.

You can order free replacements for lost or damaged bins and boxes, or request extra recycling boxes free of charge.

Order new bins and boxes

It may take up to 10 working days for your new bins or boxes to be delivered.

If you have already ordered a new bin or box and it has not yet been delivered, call us on 01454 868000. Do not place another request as this will create a duplicate order.

Orders for bins and boxes are monitored to identify issues with collections.

Extra non-recyclable waste

If you are struggling to manage your waste due to special circumstances, you can request an extra black bin.

Garden waste sacks and compost bins

You can buy a single-use garden waste sack and request a one-off garden waste collection.

We sell compost bins on specific dates at our recycling centres.