Order bins, boxes and bags
It is not currently possible to submit an order online for some addresses linked to flats, houses in multiple occupancy and churches. If you are affected, call the number below to submit your request.
We are working to fix the problem as soon as we can.
You can order free of charge:
- replacement bins and recycling boxes
- soft plastics collection bags
- nappy collection bags
- extra recycling boxes
Soft plastics collection bags are only available for residents taking part in the soft plastics collection trial. It is not possible to join the trial.
How to order
You will need to sign in or create a South Gloucestershire Council account.
Alternatively you can order by:
- visiting one of our One Stop Shops
- calling us on 01454 868000
You cannot use the button above to order an extra green bin for garden waste or an extra black bin.
To get one or more green bins you need a garden waste subscription.
Only one black bin per household is allowed unless you are struggling to manage your waste due to special circumstances. If this is the case, you can request an extra black bin.
What happens next
It may take up to 10 working days for your new bins, boxes or bags to be delivered.
If your order has not been delivered by then, call us on 01454 868000. Do not submit a repeat order.
Orders for bins and boxes are monitored to identify issues with collections.
Damaged bins and boxes
If you have ordered a replacement black or green bin, leave your empty damaged one out where you normally do for collection and we will visit within the next 10 working days.
If the lid or wheels are damaged we will attempt to repair it first. If it cannot be fixed, we will remove it and leave a replacement.
You can take damaged recycling boxes and food waste bins to a recycling centre, or you can ask us to take them away.