Order bins, boxes and bags
Order bins, boxes or bags if yours are damaged or missing, or you need extra.
You can order online, free of charge:
- replacement black or green bins
- replacement recycling boxes and bags
- extra recycling boxes and bags
- blue bags for soft plastics
- bags for nappy and hygiene waste collections (if registered for the service)
You cannot order an extra black bin. We only allow more than one black bin for households who struggle to manage their waste for specific reasons. Find out who can request an extra black bin.
How to order
For flats, houses in multiple occupation or places of worship it is not possible to order online. You will need to order over the phone using the number below.
You will need to sign in or create a South Gloucestershire Council account:
Alternatively, you can report it by:
- visiting one of our One Stop Shops
- calling us on 01454 868000
What happens next
We aim to deliver ordered items within 10 working days.
Do not submit a repeat order if it has not arrived by then – call us using the number above.
If you have ordered a replacement for a damaged black or green bin, make sure your old one is empty and leave it out where you normally do for collection.
If the lid or wheels are damaged, we always attempt to repair your bin first. We will remove it and leave a new one only if it cannot be fixed.
You can take damaged recycling boxes and food waste bins to a recycling centre, or you can ask us to take them away.