Order new bins and boxes
You can order free replacements for lost or damaged bins and boxes, or request extra recycling boxes free of charge.
If you are struggling to manage your waste due to special circumstances, you can request an extra black bin.
What happens next
It may take up to 10 working days for your new bins or boxes to be delivered.
If you have already ordered a new bin or box and it has not yet been delivered, call us on 01454 868000. Do not place another request as this will create a duplicate order.
Orders for bins and boxes are monitored to identify issues with collections.
Collection bags for soft plastics
Households on the soft plastics trial should request more collection bags using the order button above.
You need to:
- Select ‘No’ on the first page
- On the next page select the ‘Recycling box’ option from the list
- Then in the space for additional details state clearly that you are requesting more collection bags for soft plastics not a new recycling box
This only applies to households included in the soft plastics collection trial. It is not possible to request to join the trial.
Garden waste sacks and compost bins
Single-use garden waste sacks are available if you need a one-off garden waste collection.
We sell compost bins on specific dates at our recycling centres.