Coronavirus (Covid-19): service updates, support and health advice.

Online planning, building control and licensing services will be unavailable between 2pm and 3.30pm on Saturday 29 January. This is because of essential maintenance.

There are a range of financial support options for anyone who has to self-isolate or whose income has dropped as a result of the impacts of coronavirus.

Community resilience fund

The community resilience fund can help you if your income or outgoings have been impacted by the coronavirus.

There is emergency and long term financial support available through this fund.

Read more and apply for the community resilience fund.

Household support fund

The household support fund is to support people who are struggling to buy food, pay energy and water bills or cover other essential living costs. This does not have to be specifically Covid-19 related.

We aim to support as many residents as we can who meet the eligibility criteria and need our help the most.

To find out if you are eligible and to apply, visit our household support fund page .

Test and Trace self-isolation support payment

You may be eligible for a £500 payment if you have been told to self-isolate by NHS Test and Trace.

You can read more and apply on our NHS Test and Trace support payment page.

Changes in income

You must let The Department of Work and Pensions (DWP) know about any changes to your income.

You can do this by filling in our change in circumstances form. 

GOV.UK has Benefits: report a change in your circumstances guidance.

Getting help with money for the first time


If you are on a low income, out of work, or cannot work you can claim Universal Credit.

You can apply for Employment and Support Allowance (ESA) if you have a disability or health condition that affects how many hours you can work.

GOV.UK has more information on Universal Credit and Employment and Support Allowance.

Self Employed Income Support Scheme

The Self Employed Income Support Scheme (SEISS) is available for self employed people.

GOV.UK can help you check if you can claim a grant through the Self-Employment Income Support Scheme.

Council tax support

We want to help people who are struggling to pay their council tax because of coronavirus.

You can either ask:

  • for a council tax reduction if you are on a low income.
  • to spread instalments over 12 months (April to March) rather than 10 (April to January)

You can read more on local council tax reduction.

To change your instalments email . Use the subject title ‘Council Tax instalment amendment’ and include your name, address and billing number in the email.

Welfare Grant Scheme

This scheme can help with basic essentials in a crisis or emergency.

Our welfare grant scheme page has more information.

Other grants and support

There are various grants and support that can help with food and fuel costs. 

Email and someone will contact you to go through an application.

Financial support for families on low incomes

If you have a family to support and you are on a low income, there are a range of benefits and other help available, to support you with the costs of everyday living. Visit our financial support for families on low incomes page.

Food support

Support is available to make sure you are getting enough to eat.

Visit the One You South Gloucestershire website getting enough to eat page for information on:

  • emergency food aid and food banks
  • Healthy Start vouchers
  • free school meals

Benefits of applying for free school meals

Applying for free school meals can bring other benefits to your child’s health, wellbeing and learning.

We are currently offering holiday activities and food clubs for children aged 5 to 16 years who live in South Gloucestershire. Funded by the Department for Education (DfE).

You can find out more on our supporting families in school holidays page.

Paying rent or a mortgage

You can apply for Universal Credit or Housing Benefit if you are struggling to pay your rent.

If you are already receiving Universal Credit or Housing Benefit you can apply for our Discretionary Housing Payment.

Mortgage providers are trying to help people who are struggling to pay their mortgage. You can contact them and ask if you can temporarily stop your mortgage payments.

If you are struggling to pay your mortgage or rent because your income has been directly impacted by coronavirus, you may be able to apply for our Community Resilience Fund.

Landlords and tenants

The government has guidance on repossessions, property access and health and safety during coronavirus for landlords and tenants in the private and social rented sectors.

Visit GOV.UK: Guidance Covid-19 and renting: guidance for landlords, tenants and local authorities.

Other things that can help

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