If you are struggling financially, we are here to help.

You may be entitled to our grants, benefits and other support available.

You can find out more below. If you would like to talk to someone and check what support you may be eligible for, book an appointment by emailing OSSAppointments@southglos.gov.uk. Our customer care officers will speak to you in confidence.

Cost of living

The cost of living is rising. The government has announced additional support measures including a £150 council tax rebate and energy bill discount for the majority of households and a cost of living support payment for those on certain benefits or tax credits.

For the full details and to find out if you are eligible, visit GOV.UK help with the cost of living.

We also have grants, benefits, and a range of other support available to help with the cost of living. Read more below or book an appointment with one of our customer care officers by emailing OSSAppointments@southglos.gov.uk.

Community resilience fund

The community resilience fund can help you if your income or outgoings have been impacted.

There is emergency and long term financial support available through this fund.

Read more and apply for the community resilience fund.

Household support fund

The household support fund is to support people who are struggling to buy food, pay energy and water bills or cover other essential living costs.

We aim to support as many residents as we can who meet the eligibility criteria and need our help the most.

To find out if you are eligible and to apply, visit our household support fund page .

Changes in income

You must let The Department of Work and Pensions (DWP) know about any changes to your income.

You can do this by filling in our change in circumstances form. 

GOV.UK has Benefits: report a change in your circumstances guidance.

Getting help with money for the first time


If you are on a low income, out of work, or cannot work you can claim Universal Credit.

You can apply for Employment and Support Allowance (ESA) if you have a disability or health condition that affects how many hours you can work.

GOV.UK has more information on Universal Credit and Employment and Support Allowance.

Council tax support

There is help available for people who are struggling to pay their council tax.

You can either ask:

  • for a council tax reduction if you are on a low income.
  • to spread instalments over 12 months (April to March) rather than 10 (April to January)

You can read more on local council tax reduction.

To change your instalments email CorporateContactCentre@southglos.gov.uk . Use the subject title ‘Council Tax instalment amendment’ and include your name, address and billing number in the email.

Welfare Grant Scheme

This scheme can help with basic essentials in a crisis or emergency.

Our welfare grant scheme page has more information.

Other grants and support

There are various grants and support that can help with food and fuel costs. 

Email OSSAppointments@southglos.gov.uk and someone will contact you to go through an application.

Financial support for families on low incomes

If you have a family to support and you are on a low income, there is a range of benefits and other help available to support you with the costs of everyday living. Visit our financial support for families on low incomes page.

Food support

Support is available to make sure you are getting enough to eat.

Visit the One You South Gloucestershire website getting enough to eat page for information on:

  • emergency food aid and food banks
  • Healthy Start vouchers
  • free school meals

Benefits of applying for free school meals

Applying for free school meals can bring other benefits to your child’s health, wellbeing and learning.

We are currently offering holiday activities and food clubs for children aged 5 to 16 years who live in South Gloucestershire. This is funded by the Department for Education (DfE).

You can find out more on our supporting families in school holidays page.

Housing costs

You can apply for Universal Credit or Housing Benefit if you are struggling to pay your rent.

If you are already receiving Universal Credit or Housing Benefit you can apply for our Discretionary Housing Payment.

Many mortgage providers will help people who are struggling to pay their mortgage. For example, you can ask if you can temporarily stop your mortgage payments. It is best to contact them as soon as you know you may have difficulty making your repayments.

You may also be able to get help with paying your mortgage from our Community Resilience Fund.

We have advice to help if you are having problems paying your council tax and you can check if you are eligible for any council tax discounts or exemptions, including local council tax reduction.

Other things that can help

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