Online payments will be unavailable on Sunday 11 December from 6am to 10am. This is due to essential maintenance.

Universal Credit is a working-age benefit that was introduced across the country as part of the government’s changes to the benefits system.

It replaces:

You can no longer make a new claim for any of the above benefits except in limited circumstances.

If your circumstances do not change, you will continue to get your current benefits and tax credits for the time being.

The Department for Work and Pensions will let you know when you need to transfer onto Universal Credit.

You will still need to claim Housing Benefit from us for help with your rent if you:

  • live in temporary or supported accommodation
  • have reached State pension age
  • are entitled to the severe disability premium in your legacy benefits

Apply for Universal Credit

You will need the following information to complete your application:

  • your postcode
  • your national insurance number
  • your email address
  • details of the bank, or building society account that you will want the Universal Credit paid into
  • your rent agreement (if you have one)
  • details of your savings or other capital
  • details of any income that is not from employment (for example from an insurance plan or an occupational pension)
  • details of any other benefits you are getting
  • details of any children, including their child benefit numbers

Apply for Universal Credit at GOV.UK.

If you have problems completing the form online, you can call the Universal Credit helpline on 0800 328 1344 Monday to Friday 8am to 6pm or visit one of our One Stop Shops.

How you will be paid

You will receive your first payment for Universal Credit between five and six weeks after you make your claim. You will then receive a payment every month after that. This will include money to help with your rent and will usually be paid directly into your bank account.

If you need help with your living costs while you wait for your first payment, you can apply for an advance payment.

There is a one month assessment period and then it can take up to 7 days for the payment to reach your account.

If you are waiting for a payment and are struggling to pay for essentials like food, gas and electricity, you may be able to get short-term help via South Gloucestershire Council’s Welfare Grant Scheme.

Beta This is our beta website, your feedback can help us improve it.