Garden waste subscription terms and conditions

By submitting your application you agree to pay us to collect your garden waste in the green bin provided.

We accept payment by debit card, credit card or by cheque. You are unable to change your payment method or details mid-subscription.

New bins will be delivered within 10 working days. All green bins remain the property of the council. Customers use the green bins at their own risk.

Once you have subscribed it may take up to 5 working days to register your details with our collection crews.

Mark your green bin with the number or name of your property to help the collection crew identify it.

Only household garden waste may be placed in the green bin. Check what you can put in your green bin or garden waste sack.

Green bins are emptied once a fortnight on a specified day, except when circumstances prevent us from doing so, such as during severe weather. We reserve the right to alter the collection day and we will publish any changes as soon as we can.

Christmas and New Year collections will vary due to bank holidays and we will tell you the revised dates well in advance. Other bank holidays are worked as normal days.

Put your bin out by 7am on your collection day. It is your responsibility to take it back in once emptied.

If you are unable to put your bins or boxes out for collection due to health or mobility reasons, we can provide help by arranging an assisted collection for you. If this service is already in place for your black bin, it will automatically be arranged for your garden waste bin.

The bin lid must be closed when presented for collection. We will not be able to empty your bin if it is overflowing or too heavy. If this happens, we will leave information on your bin to let you know.

Authorised sacks are available if you have extra garden waste. Buy authorised garden waste sacks.

If we miss your garden waste collection let us know within 5 working days and we will return as soon as possible.

If your bin is lost, stolen or damaged you can request a replacement. We will replace or repair them at our discretion, as long as you are subscribed. Order a replacement bin.

We cannot accept liability for bins used for any purpose other than for the collection of garden waste.

We reserve the right to cancel your garden waste collection due to any misuse of the service or the bins. You will be contacted in advance to inform you and no refund will be given in these circumstances.

Discounts

You are entitled to a 50% discount on each green bin in your subscription if you receive any of the following benefits:

• Income Support
• Pension Credit Guarantee Credit
• Income-based Job Seeker’s Allowance
• Income-based Employment and Support Allowance
• Universal Credit and you are not working

Transferring the service to a new address

If you are moving house you can transfer your subscription to your new address within South Gloucestershire. The subscription will be transferred from your old address within 10 working days.

Contact us online, by phone or visit a One Stop Shop when you have moved.

Cancellation and refunds

You can cancel your subscription online, by phone or visit a One Stop Shop.

We do not give refunds or pay compensation for missed bin collections.

We do not give refunds if you move out of the area or no longer want to use the service.

We will give a refund following the death of a subscriber. Once informed we will refund the remaining portion of the annual subscription.

Renewals

You can opt for your subscription to automatically renew each year. To cancel auto renew payment sign in to your online account.

If you do not opt for auto renewal you should renew and pay the annual fee 10 working days before the end of your current subscription for debit and credit card payments,15 working days for cheque payments.

Renewing your subscription each year is your responsibility. We cannot offer any compensation if you do not renew the subscription before the expiry date.

Failure to pay the full annual charge for the service will automatically result in the service ending without notice.

We will send you a renewal reminder before your subscription expires. However, as we cannot guarantee that you will receive the reminder, you should make a note of the date so you know when to renew.

Variation of terms

We reserve the right to vary these terms and conditions and to amend the annual cost of the service.

Statutory rights and right to cancel

These terms and conditions do not affect your statutory rights.

Unforeseen circumstances

We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to events outside human control or activity, strikes, lock-outs, accidents, war, fire, extreme weather conditions or breakdown of plant or machinery.