Coronavirus (Covid-19): service updates, support and health advice.

Some of our online forms for reporting a problem with a road, footpath or cycleway will be unavailable from 6pm to 8pm today. If you have an urgent street maintenance problem call our Streetcare team on 01454 868000.

You can subscribe for a fortnightly garden waste collection.

It costs £30 per green bin for a year’s subscription. This is reduced to £15 per green bin if you receive certain benefits

Our payment provider has confirmed the payment system is not working on these devices: iPhone 5, 6 and 6 Plus, iPad Air and mini 2 and 3, iPod Touch (6th generation). They are working to fix the problem. In the meantime, please use a different device or call 01454 868000 or visit your local One Stop Shop with a valid payment card.

Before you start 

You will need:

  • a debit or credit card
  • your National Insurance number to get a discount if you receive certain benefits
  • to check if you have an existing garden waste subscription on our waste and recycling collection dates page 

If you do have a garden waste subscription then you will need to renew it using the email address that you set the account up with.

Read more about the South Gloucestershire Council online account and digital services.

Renew your garden waste subscription

If your subscription has expired it will say ‘No subscriptions found’ and you will need to apply rather than renew.

Apply for a new garden waste subscription

Benefits that give you a discount

If you receive any of the following benefits you are entitled to a 50% discount on each green bin in your subscription. 

  • Income Support
  • Pension Credit Guarantee Credit
  • Income-based Job Seeker’s Allowance
  • Income-based Employment and Support Allowance 
  • Universal Credit and you are not working

Garden waste collection 

We empty subscribed green bins once a fortnight on the same day as your black bin. Check your collection date. 

If you are unable to put your bins out for collection, due to health or mobility reasons, you can request an assisted collection.

Your green bin must only contain household garden waste. Find out what you can put in your green bin. 

Replacement bin

If you have a garden waste subscription and your green bin is damaged or missing you can order a replacement free of charge.

Help with your subscription

We can help if you have problems setting up an online account, a new subscription or renewing an existing subscription.

You can call 01454 868000 or visit one of our One Stop Shops.

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