Wheelchair accessible vehicles

If someone hires you for a designated hackney carriage (taxi) or private hire vehicle as a wheelchair user, you should:

• carry the passenger while in their wheelchair
• not make any additional charge for doing so
• carry the wheelchair if the passenger chooses to sit in a passenger seat
• take necessary steps to make sure that the passenger is carried in safety and reasonable comfort
• give the passenger mobility assistance as is reasonably required

This is in line with the Equality Act 2010, section 165.

Mobility assistance includes helping the passenger to:

• get into and out of the vehicle
• get into and out of the vehicle while in the wheelchair if they want to stay in their wheelchair
• load their wheelchair into and out of the vehicle if they do not want to stay in their wheelchair
• load their luggage into and out of the vehicle