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If someone hires you for a designated hackney carriage (taxi) or private hire vehicle as a wheelchair user, you should:

  • carry the passenger while in their wheelchair
  • not make any additional charge for doing so
  • carry the wheelchair if the passenger chooses to sit in a passenger seat
  • take necessary steps to make sure that the passenger is carried in safety and reasonable comfort
  • give the passenger mobility assistance as is reasonably required

This is in line with the Equality Act 2010, section 165.

Mobility assistance includes helping the passenger to:

  • get into and out of the vehicle
  • get into and out of the vehicle while in the wheelchair if they want to stay in their wheelchair
  • load their wheelchair into and out of the vehicle if they do not want to stay in their wheelchair
  • load their luggage into and out of the vehicle

It is an offence if you do not comply with these duties.

Find a wheelchair accessible vehicle

We hold records of current designated wheelchair accessible vehicles. You can request a list of these by sending an email to taxis@southglos.gov.uk or call 01454 868001.

We can give licence holder contact details to you if they have given us consent under data protection requirements.

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