Coronavirus (Covid-19): service updates, support and health advice.

Some of our online forms for reporting a problem with a road, footpath or cycleway will be unavailable from 6pm to 8pm today. If you have an urgent street maintenance problem call our Streetcare team on 01454 868000.

Our general privacy information is available at www.southglos.gov.uk/privacy

This privacy notice relates to the personal information we have collected directly from you via the online form you have submitted to request our pest control service.  

You should be aware that the information we have been provided with in relation to the above service contains only enough information to identify you. It does not include sensitive data about you, apart from in limited circumstances when we ask for National Insurance number to determine whether or not you are eligible for a discount. 

We will use your information according to the UK Data Protection laws by establishing the conditions of a contract between us and our duty to provide the service. 

Your information is not transferred and stored in countries outside the UK and the European Economic Area (EEA) for the provision of this service. 

How we will use your information

We will use your information to provide the above service you have requested whilst complying with the established lawful conditions. 

Who we can share your information with

In order to provide the service you require we will share your information with the following: 

  • relevant South Gloucestershire Council sections 

We may also share your information with others outside of the council, for example regulators and other public organisations for the detection and prevention of crime. 

How long we will keep your information

We will keep your information for as long as you have a relationship with us. Specific information relating to this service will be retained for 7 years after the service is no longer required. We may retain anonymised information about the service we provided to help us make improvements in the future. 

Your rights 

You have a number of rights relating to your information, for example to see what we hold about you, to ask us to share it with another party, ask us to update incorrect or incomplete details, to object to or restrict processing of it or to make a complaint about how we are handling it. If you have given us your permission to use your information you also have the right to withdraw that permission at any time in the future. 

If you have any worries or questions about how your personal information is handled please contact our Data Protection Officer.
Email: DPO@southglos.gov.uk
Postal address: Data Protection Officer, PO Box 1953, The Council Offices, Badminton Road, Bristol, BS37 0DB 

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO)
Email: casework@ico.org.uk.
Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.
Postal address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Website: ico.org.uk 

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