Coronavirus (Covid-19): service updates, support and health advice.

Some of our online forms for reporting a problem with a road, footpath or cycleway will be unavailable from 6pm to 8pm today. If you have an urgent street maintenance problem call our Streetcare team on 01454 868000.

Our general privacy information is available at www.southglos.gov.uk/privacy.

This privacy notice relates to the personal information we have collected directly from you via the online form you have submitted for reporting a problem with a road, footpath or cycleway.

This includes:

  • problem with a manhole cover
  • pothole or damaged surface
  • spillage
  • obstruction
  • damaged barrier
  • problem with a road marking
  • empty grit bin

You should be aware that the information we have been provided with in relation to the above service contains only enough information to identify you, it does not include sensitive data about you.

We will use your information according to the UK Data Protection laws by establishing the condition of your consent.

Your information is not transferred and stored in countries outside the UK or the European Economic Area (EEA) for the provision of this service.

How we will use your information

We will use your information to deal with the problem you have reported, whilst complying with the established lawful conditions.

For example, we may contact you to ask for more information about where the highways problem is.

Who we can share your information with

We will share your information with the relevant team in South Gloucestershire Council so that we can deal with the problem you have reported.

We may also share your information with others outside of the council. For example, regulators and other public organisations for the detection and prevention of crime.

How long we will keep your information

We will keep your information until the problem you reported is resolved.

We may keep anonymised information about our service to help us improve them in the future.

Your rights

You have a number of rights relating to your information.

For example to see what we hold about you, to ask us to share it with another party, ask us to update incorrect or incomplete details, to object to or restrict processing of it or to make a complaint about how we are handling it.

If you have any worries or questions about how your personal information is handled please contact our Data Protection Officer.

Email: DPO@southglos.gov.uk
Data Protection Officer
PO Box 1953
The Council Offices
Badminton Road
Bristol
BS37 0DB

For independent advice about data protection, privacy and data sharing issues, contact the Information Commissioner’s Office (ICO) on their contact us page or call 0303 123 1113.

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