Privacy notice for reporting a problem with a bus stop or bus shelter

Some users are currently experiencing problems accessing our Public Access (planning, building control and licensing applications) and Citizen Portal (school admissions and early year providers) systems. We are working to fix this as soon as possible.

Due to essential maintenance some of our online account services will be unavailable on Wednesday 20 November from 5pm to 10pm.

Our general privacy information is available at  www.southglos.gov.uk/privacy.

This privacy notice relates to the personal information we have collected directly from you via the online form you have submitted for reporting a problem with a bus stop or bus shelter.

You should be aware that the information we have been provided with in relation to the above service contains only enough information to identify you. It does not include sensitive data about you.

We will use your information according to the UK Data Protection laws by establishing the condition of your consent.

Your information is not transferred and stored in countries outside the UK or the European Economic Area (EEA) for the provision of this service.

How we will use your information

We will use your information to deal with the problem you have reported, whilst complying with the established lawful conditions.

For example, we may contact you to ask for more information about the problem you have reported to help us resolve it.

Who we can share your information with

We will share your information with the relevant team in South Gloucestershire Council so that we can deal with the problem you have reported.

We may also share your information with others outside of the council. For example, regulators and other public organisations for the detection and prevention of crime.

How long we will keep your information

We will keep your information until the problem you reported is resolved.

We may keep anonymised information about our service to help us improve them in the future.

Your rights

You have a number of rights relating to your information. For example:

to see what we hold about you
to ask us to share it with another party
to ask us to update incorrect or incomplete details
to object to or restrict processing of it
or to make a complaint about how we are handling it.

If you have any worries or questions about how your personal information is handled, contact our Data Protection Officer:

Email: DPO@southglos.gov.uk
Data Protection Officer
PO Box 1953
Badminton Road Office
Badminton Road
Bristol
BS37 0DE

For independent advice about data protection, privacy and data sharing issues, contact the Information Commissioner’s Office (ICO) on their  Contact us page or call 0303 123 1113.