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We strive to operate fairly and equitably in all aspects of service delivery and employment.

We collect and monitor customer and employee data so that we can: 

  • find out which customer groups are using our services and how satisfied they are with them  
  • make sure that our services can be easily accessed by all customers
  • target our services to customers 
  • determine whether we are offering equality of opportunity, access, treatment and outcomes in the provision of services and employment
  • highlight areas where our policies need to be modified to offer greater equality of opportunity, access and treatment
  • aim to continually improve our services

You can find reports about the progress that has been made in the sections below.

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Further equality reports

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