Public Access services for planning, building control and licensing applications will be unavailable from midday to 4pm on Saturday 9 March. This is due to essential maintenance.

We are committed to making sure that all our users have equal and independent access to our services and communications.

We have made a public commitment to treat everyone fairly, challenge inequalities and promote opportunities for all. Our goal is to create a fair society that gives everyone in South Gloucestershire an equal chance to live, work and learn free from discrimination, harassment and prejudice.

We aim to provide high quality inclusive services and facilities, and our Equality and Diversity Policy is clear on the need to provide information in appropriate and accessible formats.

Written communication

You can get publications in different formats, such as:

  • braille
  • audio tape
  • large print
  • computer disk
  • community language

Read our access statement in 13 languages to find out more.

Verbal communication

We can make adjustments if you need to speak to us in other ways, such as British Sign Language or language interpreting.

Get in touch

For further information or any queries contact us by calling 01454 864620 or email You can also send us a text message to 07949636682.

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