Consumer advice

Citizens Advice is a charity that provides clear, practical and impartial advice on consumer issues.   

You can use their consumer helpline to find information and get support on consumer problems you have with your energy supply or the postal service. 

Complex cases or complaints that involve criminal legislation that we enforce will be referred to us by Citizens Advice.   

Report a problem  

​You can report a problem with a trader or product to trading standards by contacting the Citizens Advice consumer helpline.  

Types of scams 

Scams can come in many different disguises. It is important to know the warning signs to look out for and what to do if you think you have been targeted.  

View the Citizens Advice guidance to check if something might be a scam. 

Find out about recent scams 

To find out about scams across the country, you can sign up to the email alert on the National Trading Standards website.

Trading Standards can investigate and take court action against scammers.