Shielding and extremely vulnerable people

Visit our information about shielding page for advice and guidance. This information will be updated in due course following the government announcement on Monday 4 January about national restrictions.

Adult care and support

If you have questions and concerns about your care or you are worried about a friend or family member, there is a lot of helpful information on our Find information for adults, children and families website. You can call our Adult Care team on 01454 868007 to talk to someone about your care needs.

Direct payments

Guidance for people who receive direct payments is available on our direct payments and impact of the coronavirus page.

Care homes

Protecting everyone in South Gloucestershire is our highest priority, especially the most vulnerable.

You can read South Gloucestershire’s care home support plan, which sets out what we are currently doing, and what we plan to do, to support all our care homes and enable resilience across South Gloucestershire.

For local policies and procedures in care homes, such as visiting arrangements contact the care home direct or contact your social care provider for further information.

The government guidance for care homes is available to read on the GOV.UK website: Coronavirus (Covid-19): admission and care of people in care homes.

Care home visiting guidance

Following government announcements regarding local and national restrictions, the latest government guidance GOV.UK: Visiting care homes during COVID-19 sets out measures that can be put in place to provide Covid-secure opportunities for families to meet residents and for visiting to take place.

We are supporting local care homes as they work through their plans to provide safe visiting opportunities for families in line with the latest government guidance. Local advice will continue to be reviewed and updated in line with any changes in national or local restrictions.

Individual care homes will share their visitor policy and arrangements with families, including infection control measures for visits. You should contact the care home directly if you have any queries about visiting.

Our Covid-19 dashboard provides the latest published Covid-19 figures for South Gloucestershire.

In the event of a suspected outbreak in a care home, the care home should report this to the South West Public Health England (PHE) Health Protection team immediately. The home should rapidly impose visiting restrictions to protect vulnerable residents, staff and visitors in line with advice given by our Director of Public Health and the South West Public Health England (PHE) Health Protection team.

Assistive technology

Assistive technology is a term used to explain any device that can assist you to live more independently within your home.  It can support you to maintain a safer home environment or help you to complete daily tasks and reduce the risk of accidents.

For further information and advice visit the assistive technology to support independence within the home section on our Find information for adults, children and families website.

Vulnerable children

Vulnerable children include those who have a social worker, and children and young people up to the age of 25 with education, health and care (EHC) plans. More information can be found on our Special Educational Needs and Disability page.

Support for carers

For information on available support for carers including young carers and parent carers visit our support for carers page.

Help with food

Priority supermarket food delivery

Some supermarkets are offering priority delivery slots for elderly and vulnerable people who need extra support to get food. We are part of the government scheme run by Defra (Department of the Environment, Food and Rural Affairs) and may be able to refer you directly for a priority supermarket delivery slot. These are only available to residents who need extra support to get food.

You can read our privacy notice for the supermarket referral scheme.

If you are healthy and able, and not at greater risk of coronavirus (such as for health reasons), supermarkets encourage you to shop in store, following guidance from staff and signage on social distancing, wearing a face covering and regularly cleaning your hands.

Eligibility criteria

To access the priority supermarket delivery scheme you must meet at least one of the following criteria:

  • you are an elderly or vulnerable person** who does not have a support network to get food (like family, friends, neighbours)
  • you are self-isolating at home as you have symptoms of Covid-19 or have had a positive test and unable to go out and buy food

Note that you (or a carer or family member) must be able to do online shopping and pay for the food.
If you are eligible, you can choose between Tesco and Iceland deliveries.

  • for Tesco deliveries, the minimum spend is £40
  • for Iceland, the minimum spend is £25

If you are considering an Iceland delivery, please first check with Iceland’s website that they deliver to your postcode.
If you would like to contact us about referral to the scheme you can call 01454 868364 or email

We are able to help from Monday to Friday 9.00 am – 5.00 pm

** You may be a vulnerable person if you were shielding due to being clinically extremely vulnerable and you are having difficulty getting food, and or you have a disability or have a long-term health condition and you are having difficulty shopping.

Emergency food aid

Support is available for those experiencing food poverty. There are a number of food banks in South Gloucestershire for emergencies. Visit the One You South Gloucestershire website food support page for more information.

Southern Brooks Community Support Helpline can put you in touch with people in your local community to help you while you are isolating or need support for food and basic provisions.
Contact , telephone 0333 5774666 (Monday- Friday 9am-5pm and 10am to 2pm on Saturday)

You can also contact the Citizens Advice national helpline telephone 0800 144 8444 and/or the Citizens Advice dedicated line for Trussell Trust Foodbanks on 0808 208 2138 (Monday – Friday 10am-4pm) for advice and support.

Beware of scams

Criminals may use the coronavirus pandemic to carry out scams online, over the phone, or in person. Visit the Action Fraud website for the latest advice.

Watch out for fake GOV.UK emails about council tax reductions. Never respond to emails or texts that ask for your personal or financial information.

Age UK have published information and advice on what you can do if you are worried about being scammed.

Visit the South Gloucestershire Safeguarding Adults Board website for information and advice on protecting vulnerable adults from crime including fraud, scams and rogue traders.

Domestic abuse and high risk situations

For information, advice and support on domestic abuse, safeguarding concerns, substance misuse and homelessness visit our domestic abuse and high risk situations page.

Contact us

If you have not found the information you are looking for, you can find the specific contact details for our services and teams in our directory. Check our contact us section.

We have also launched a new Freephone number for queries about the council’s Covid-19 response, including where to get help and how services are changing in light of staffing issues and other pressures. The number is 0800 953 7778 and it will be answered by our trained contact centre staff, who will be able to provide information and direct you to the right place for the right help.

This line is only for Covid-19-related queries and for all other enquiries, continue to use our main contact centre number: 01454 868009.

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