People at high risk

National support

The shielding scheme has officially ended for those on the clinically extremely vulnerable list. The government has issued a letter to everyone on this list.

The NHS has information for people at higher risk from coronavirus.

NHS Volunteer Responders offer support to those who need it, including collecting and delivering food and medicines.

Local support

We have a directory of community support groups that can help with shopping, prescription collection or other essential supplies.

Visit our get help and support page for a directory of these groups.

If you have been unable to get the support you need call our Covid-19 freephone number 0800 953 7778 (open 08.45am to 5pm Mon-Thurs and 08.45am to 4.30pm Friday).

Emergency food aid
We can help people experiencing food poverty. There many food banks in South Gloucestershire for emergencies. Visit the One You South Gloucestershire website food support page for more information.

Southern Brooks Community Support Helpline can put you in touch with people in your local community to help you while you are isolating or need support for food and basic provisions.
Contact , phone 0333 5774666 (Monday to Friday 9am to 5pm)

Adult care and support

You can call our Adult Care team on 01454 868007 to talk to someone about your care needs or those of a family member or friend.

You can also visit our find information for adults, children and families website.

Direct payments
Guidance for people who receive direct payments is available on our direct payments and impact of the coronavirus page.

Care homes
The government guidance for care homes is available to read on the GOV.UK website: visiting arrangements in care homes

For local policies and procedures in care homes, such as visiting arrangements contact the care home direct or contact your social care provider for further information.

Care homes must report a suspected outbreak to the South West Public Health England (PHE) Health Protection team immediately. This means they will impose visiting restrictions to protect vulnerable residents, staff and visitors.

Assistive technology
Assistive technology is a term used to explain any device that can assist you to live more independently within your home.  It can support you to maintain a safer home environment or help you to complete daily tasks and reduce the risk of accidents.

For further information and advice visit the assistive technology to support independence within the home section on our Find information for adults, children and families website.

Community meals
South Gloucestershire community meals, which is sometimes called ‘meals on wheels’, is a meal delivery and welfare check service for residents who have difficulty preparing food or need help to have regular, nutritious cooked meals.

Support for carers

For information on available support for carers including young carers and parent carers visit our support for carers page.

Domestic abuse and high risk situations

For information, advice and support on domestic abuse, safeguarding concerns, substance misuse and homelessness visit our domestic abuse and high risk situations page.

Other things that can help

Our Covid-19 freephone number is 0800 953 7778

You can get talk to one of our contact centre staff, who will be able to provide information and direct you to the right place for help.

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