Switchover to digital landlines

The UK’s phone network is being upgraded to digital technology, with completion expected by early 2027.

What it means

The digital switchover means most providers will move customers from old analogue (copper) landlines to new digital phone services.

For most people and businesses the switchover will be straightforward. Many customers have already moved to digital services when upgrading to full fibre broadband.

Your phone provider (for example: BT, Virgin Media, O2) will contact you before the change to explain what you need to do.

This may include:

• plugging your phone into your broadband router instead of a wall socket
• checking whether devices connected to your landline – such as telecare sensors and some burglar alarms – are compatible with digital lines

If you have questions, contact your provider directly.

If you use a telecare device

Devices such as fall monitors and personal alarms may require checks or upgrades before the switchover.

If you or someone you know uses telecare devices, contact the landline provider. They will give you additional support for the switchover and check if your existing equipment is ‘digital-ready’.

Find more information about telecare devices on the digital phone switchover hub.

If you need further advice contact our telecare team on 01454 866898.

Emergency calls

Digital landlines do not work during power cuts. Phone providers must make sure telecare users and vulnerable people have alternative support. This can include:

• hybrid phones that switch to mobile networks – free for vulnerable users
• Battery Backup Units (BBU) which are designed for long term emergency use

More information

Further guidance and downloadable information sheets are available for individuals, vulnerable people and businesses on the digital phone switchover hub.

You can also read more about the UK transition from analogue to digital landlines (GOV.UK).