Information for staff

How to register for Self Service Password Reset with the Microsoft Authenticator mobile app.

1. Download and install the Microsoft Authenticator app
   The app is available for Android, Windows and Apple mobile phones:
   Android work phone users:
   If you have an Android work mobile phone, the Windows Authentication app is already installed. Search for Windows Authentication app in the list of apps to open it.
   Windows work phone users:
   ​​​​​​​If you have a Windows work mobile phone,  the Windows Authentication app is available to download from the Work App store.
   Using your personal mobile:
   You can also use your own personal mobile phone to download the app from either the Apple App Store or Google Play Store.
2. On your work computer go to: https://myworkaccount.microsoft.com
3. If prompted, enter your username and password as follows:
   Username: userID@southglos.gov.uk (e.g.: ah13@southglos.gov.uk)
   Password: the same password you use to log into your computer
4. On the More information required screen select Next
   
5. You will see the Keep your account secure screen
6. Open the Microsoft Authenticator app on your Android/Windows work mobile or personal mobile (see step 1 above about downloading the app if you haven’t done so already)
7. Once you have opened the Microsoft Authenticator app on your mobile, on your computer select Next on the Keep your account secure screen
8. In the mobile app, if prompted allow notifications, and select OK to the Data Privacy message
9. In the mobile app, if prompted select Skip on the 3 screens: ‘Set up passwordless sign-in for your personal Microsoft account’, ‘Protect all your online accounts…’, and ‘Here for work’
10. In the mobile app you will need to add an account – to add an account either tap the three menu dots and select Add account or tap the Add account button
11. In the mobile app, tap Work or school account, and if prompted allow notifications and the QR code scanner will open on your mobile
12. On your computer select Next and you will be asked to scan the QR code using your mobile phone’s camera
13. Scan the QR code shown on your computer screen with your mobile phone and then tap Next on your mobile
14. ​​On your mobile, your work account details will be displayed in the app – On your computer select Next to the message ‘Let’s try it out’
    
15. On your mobile, you will see an Approve sign-in message – tap Approve
16. On your computer, you will see a Notification approved message – select Next
    
17. On your computer, you will see a Success! message, select Done

If you want to be able to reset your password using using a mobile phone number in the future, follow these instructions to register your mobile number.

1. On your work computer go to: https://myworkaccount.microsoft.com
2. If prompted, enter your username and password as follows:
   Username: userID@southglos.gov.uk (e.g.: ah13@southglos.gov.uk)
   Password: the same password you use to log into your computer
3. On the More information required screen select Next
4. You will see the Keep your account secure screen – Select ‘I want to set up a different method’
5. From the ‘Choose a different method’ drop down select Phone ​​​​​​
   
6. Within the ‘What phone number would you like to use drop down’, select United Kingdom (+44) and then enter your chosen mobile number
   (you can a work mobile number or personal mobile number to register)
7. Select how you would like to receive approval notifications to reset your password as either ‘Text me a code’ or ‘Call me’
   (you will not be charged to receive a text code or phone call)
   
8. Select Next after entering your mobile number and chosen option
9. Select Next
10. You will receive either a text message or automated phone call from Microsoft to the number you have chosen
11. Enter either the code received by text message and select Next, or from the automated phone call and then press the # key on the handset
12. You will receive confirmation that your registration was successful. Select Next
13. You will be given a Success! message, select Done
    

You must have already registered to use the Self Service Password Reset feature when you were able to log on to your council computer. Otherwise you will need to call the ICT Helpdesk on 01454 865050.

1. On your personal device (mobile phone, tablet or computer) go to the following website: https://passwordreset.microsoftonline.com/
2. ​​​​​​Within the User ID field enter your council user ID as follows:  youruserID@southglos.gov.uk (Ex: dcx@southglos.gov.uk)
3. Depending on the type of personal device you are using, you may be asked to enter some characters from the picture or the words in the audio. If so, enter the characters if requested.
   
4. Select Next​​​​​​​
5. The following Verification Step 1 screen will appear
   
6. Open the Microsoft Authenticator app on your mobile phone (work mobile or personal mobile) that you have previously installed it on when you registered for Self Service Password Reset
7. The Microsoft Authenticator app will display a code – Enter the code displayed in the app into the Verification Step 1 screen of the website and select Next.
   (The code changes every 30 seconds, so you will need to enter it before the time expires and a new code is generated)
8. You can now ‘Enter new password’ and ‘Confirm new password’ and then select Finish
   
   Never share your password with anyone, including the ICT Helpdesk. We will never ask you for your password.
   ​​​​
9. If your new password is accepted you will see the message ‘Your password has been reset’. You can now log back into your South Gloucestershire Council Work computer using the new password​​​​​​​
   
10. You will receive an email from Microsoft on behalf of South Glos: “From Microsoft on behalf of South Gloucestershire Council” <msonlineservicesteam@microsoftonline.com> confirming your password reset

If you receive an email and you have not reset your password you should contact the ICT Service desk on 01454 865050.

1. On your personal device (mobile phone, tablet or computer) go to the following website: https://passwordreset.microsoftonline.com/
2. ​​​​​​Within the User ID field enter your council user ID as follows: youruserID@southglos.gov.uk (Ex: dcx@southglos.gov.uk)
3. Depending on the type of personal device you are using, you may be asked to enter some characters from the picture or the words in the audio. If so, enter the characters if requested.
   
4. Select Next
5. You can choose to reset your password either by being sent a text message or by a phone call to your chosen mobile number
6. For the option ‘Please choose the contact method we should use for verification’ select either ‘Send a text to my mobile phone number’ or ‘Call my mobile phone number’
   
7. The last two digits of the mobile phone number you previously registered will be shown within ‘What phone number would you like to use for verification’
   You cannot change this phone number – only the number previously registered for Self Service Password Reset can be used. If you no longer have access to that number you will need to register again with a different mobile phone number once you have requested ICT helpdesk to manually reset your password.
8. To protect your account, you must enter the complete mobile phone number (matching the one shown in step 7 with the last two digits). Enter this number into ‘Enter your phone number’ and select Next
9. If you chose to be sent a text message, you will receive a text with a code from Microsoft. To verify yourself, enter this code into ‘Enter your verification code’ – If you chose to be called, you will need to answer the call and press # to verify yourself
10.  You will next be asked to enter your new password and confirm it, then select Next
    
    
    Never share your password with anyone, including the ICT Helpdesk. We will never ask you for your password.
    ​​​​​​​
11. If your new password is accepted you will see the message ‘Your password has been reset’. You can now log back into your South Gloucestershire Council work computer using the new password​​​​​​​
12. You will receive an email from Microsoft on behalf of South Glos: “From Microsoft on behalf of South Gloucestershire Council” <msonlineservicesteam@microsoftonline.com> confirming your password reset.
    

If you receive an email and you haven’t reset your password please contact the ICT Service desk on 01454 865050.