Information on potential strike action affecting waste and recycling services 12-18 June and 26 June-9 July.

Many people are worried about the current rising cost of living. Prices are going up and energy bills are climbing fastest of all.

Don’t be afraid to ask for help if you are struggling to pay your bills.

You may be entitled to extra government support or help from local services.

To make sure you are getting the right support, contact your local advice centre.

National government support

The government has introduced a variety of measures to help people with the rising cost of living.

For details of what support is available visit GOV.UK help for households.

Local support we provide

We are providing advice and information face-to-face with roadshows in local shopping centres and high streets. Follow us on social media and sign up to our newsletter for residents to find out when and where we will be next.

Community spaces

We are supporting a network of community welcome spaces across the area.

These spaces offer a friendly welcome and are free to use, some offer hot drinks and activities. Search for one near you on our community welcome spaces page.

In addition, all libraries in South Gloucestershire provide a comfortable and friendly place to stay for as long as you like within our opening times. Many have coffee and tea-making facilities during our staffed hours.

All our libraries are open 7 days a week with additional unstaffed hours provided by our Open Access scheme.

Cool packs

We are giving out packs of supplies to help you keep cool and well throughout the summer. These are for families, adults and pensioners who are struggling to keep their homes at a comfortable temperature due to high energy costs.

They are available at all our libraries, children’s centres and One Stop Shops.

The contents of the packs vary but they usually include:

• an insulated picnic bag
• a handheld fan
• an insulated cooling bottle
• two caps
• ice packs

Specific bags for pensioners also include a cool gel pad to aid sleeping in hot temperatures and bags for families include ice lolly moulds and fun recipe cards to make with children, as well as caps and water bottles for kids.

Age UK are also working with us to give out a limited number of cool packs to people aged 65 and over.

Grants to help with energy bills

There are various grants available that can help with energy bills or getting home insulation installed. (Insulation can help keep your home cool in summer as well as warm in winter.)

Our partners Warm and Well administer grants on our behalf. Call their helpline to find out what is available – 0800 500 3076.

You can find more advice on keeping your home a comfortable temperature.

Other household bills

For help with other household costs there are a number of funds and grants available, including the household support fund. Details can be found on our financial support for residents page.

Council tax

There are ways we can help if you are struggling to pay your council tax. Check our council tax pages for more information on the support available, including how to apply for a council tax reduction.

Getting enough to eat

Support is available to make sure you are getting enough to eat. For information on local foodbanks and how to get emergency food aid, visit our One You website for further information.

Free school meals

Your child may be able to get free school meals in Year 3 and above if you get certain benefits.

Applying for free school meals can also bring other benefits for your child’s health, wellbeing and learning – including free holiday activities.

Other local services that can help

Free debt and money advice is available but always check the organisation you are taking advice from is registered with the Financial Conduct Authority (FCA). Some registered providers in South Gloucestershire are:

Citizen’s Advice South Gloucestershire

CHAS community-based housing advice service

South Gloucestershire Advice Services – council funded network of advice agencies

More money saving advice and help

There are ways you can help boost your income and reduce your outgoings to make your money go further. Below are some ideas.

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Check you are receiving all the benefits you are entitled to

Millions of pounds of benefits go unclaimed every year. Check if you are entitled to receive any extra money using the government online benefit calculators. We also have information about the different benefits there are.

If you are 66 or over, check to see if you can claim Pension Credit which can be worth £1,000s a year, and is a gateway for you to receive council tax discounts, free TV licences for over-75s and more.

Cut your household and utility bills every way you can

If you are out of contract for your phone or broadband using a comparison website to switch could help you save money instantly. Check for social tariffs which offer long-term, low-cost contracts if you are on benefits.

Switching energy providers is more difficult and less likely to help in the current crisis. With some providers you can sign up for a price alert to tell you when prices come down. If your provider offers this service make sure you sign up.

Check to see if you qualify for a grant that will pay to make your home more energy efficient. This could include things like home insulation, double gazing, solar panels or a new boiler. This will help reduce your energy bills.

The Simple Energy Advice website has lots of information about ways to save on energy costs. You can use their home energy grants page to find out what grants you could get.

Change your habits to help cut your energy usage:

  • unplug electrical appliances such as TVs and phone chargers when you are not using them
  • only boil the water you need when making a hot drink
  • consider alternative ways of cooking – a casserole done in a slow cooker uses far less energy than in the oven, microwaving a jacket potato can work out up to 10 times cheaper than oven baking.
  • put lids on saucepans when cooking to save time and energy
  • have a shower not a bath to use less hot water

There is more help on energy saving at home on the Warm and Well website. 

Save on food costs

Your family could save with our tips on how to spend less on food and make what you buy go further:

  • plan meals for your family so you only buy what you need
  • love your leftovers by putting them in the fridge and using them for lunch
  • make them go further by adding leftover vegetables or sauces to pasta or rice
  • you can freeze more than you think – if bread goes off before you can eat it, put half a loaf in the freezer until you need it
  • leave your skins on – you can eat most vegetables with the skin on, just give your carrots, parsnips and potatoes a quick wash before you cook them
  • own brand products are often just as good but cheaper
  • buy frozen not pre-prepared vegetables and fruit, they are cheaper and last longer

There is more information on our how to reduce and recycle food waste page.

The Cooking on a bootstrap website has budget recipes designed with simple and cheap ingredients.

Cancel all subscriptions you no longer use

Check you are not wasting money on things you signed up for but no longer use. For example magazine subscriptions, gym memberships or streaming services.

Go through your direct debits and standing orders and decide if you still need the goods or service and then check to see if you can get a better deal. You should cancel if you no longer need it and you are out of contract.

Consider giving up smoking

For details of local smoke free services, stop smoking aids and digital tools, visit the One You website.


Money Saving Expert Martin Lewis has compiled The Cost of Living Survival Kit bringing together lots more useful ideas on how to make your money work harder in these difficult times.

Want more help?

If you would like to talk to us and check what financial support may be available, you can call our freephone helpline 0800 953 7778 (open 8.45am to 5pm Monday to Thursday and 8.45am to 4.30pm Friday)

Alternatively you can book an appointment by emailing

Our customer care officers will speak to you in confidence.

Mental health support

There are a range of options for mental health and wellbeing support, find out more on the One You website.

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