Waste is an essential service and we are doing all we can to continue collections during the coronavirus (COVID-19) outbreak whilst protecting our staff and residents. This means making some changes to waste services so we can collect everyone’s waste and recycling with reduced staff levels and minimum disruption.

There are no changes to black bin household waste collections or clinical waste and sharps collections. Waste and recycling collections from properties with communal bins will carry on as normal (every two weeks).

Changes to collections and sort it recycling centres

Recycling and food waste

From Wednesday 13 May recycling and food waste collections changed back to weekly. Put your recycling and food waste out on your normal collection day by 7am. You can check what day your recycling and food waste will be collected on our waste and recycling collection dates page.

Help our crews collect your waste and recycling by:

  • sorting your recycling – check what you can put in your different bins and containers on our how to sort your waste and recycling page
  • putting your containers out by 7am on your normal collection day
  • parking considerately

It is currently taking our crews longer than normal to complete all their rounds. If you think your collection has been missed, bear with us and do not log a missed collection until the following working day.

Recycling collections for households with communal bins will carry on as normal.

Garden waste

The garden waste collection service has resumed and you will need to put your green bin out for collection on your normal collection day by 7am. You can check what day your garden waste will be collected on our waste and recycling collection dates page.

We have added a five week extension to all active subscriptions on or after 23 March 2020 to make up for the collections missed during the suspension of the service. You can check your subscription renewal date on our waste and recycling collection dates page.

You can now apply for or renew a garden waste subscription.

The single use garden waste sacks for one-off collections are not currently available to buy, but if you have already bought one you can book a collection from Monday 27 April.

The garden waste collections were stopped temporarily to prioritise black bin waste and recycling collections from households during this difficult time.

Important information if you were paying by direct debit 

We had to cancel direct debit payments when the garden waste service was suspended. Direct debit is no longer available as a payment option for garden waste. When your subscription is due for renewal you will need to create an online account. You can check the date your subscription expires on our waste and recycling collection dates page. You can find out more about the online account on our South Gloucestershire Council online account and digital services page.

Large household waste items

Large household waste collections can now be booked.

If you have items in good condition and they are reusable, see if you can arrange a collection with another organisation like Compass Group, the Sofa Project or British Heart Foundation. Check our collection of large household items page for more information.

Sort It recycling centres

The Sort It recycling centres are open for essential use only. The Re-use Shop at the Thornbury site is closed, but we are working to open it as soon as we can.

The Sort It recycling centres opening times are back to normal (8:30am to 4:30pm seven days a week) and trailers up to 2m in length are allowed at Mangotsfield, Thornbury and Yate. Trailers are not allowed at Little Stoke at any time.

*Essential use of the Sort It recycling centres – The sites are still busy at times, so please only use them if you have items that cannot be stored safely at home.

The open sites are currently accepting the normal range of waste and recycling. You can check what you can take to each recycling centre on our find a tip or recycling centre page.

The following rules at the Sort It recycling centres are to protect everyone:

  • the sites are open for essential* use only
  • no trailers (this is to help keep traffic flowing and reduce queues)
  • follow current social distancing guidance
  • staff will not be able to help unload vehicles, so make sure you are able to take out what you put in
  • maximum of 2 people per vehicle allowed to unload in each parking area
  • bring your driving licence with you

These rules are temporary and follow guidance from the Government to keep our staff and visitors to the Sort It recycling centres safe.

All waste must be disposed of legally and responsibly, make sure you are aware of your duty of care for the disposal of waste. Visit the GOV.UK website for the waste duty of care code of practice.

Disposal of waste if you have confirmed or possible coronavirus

Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin.

Other household waste can be disposed of as normal.

The GOV.UK website provides stay at home: guidance for households with possible coronavirus (COVID-19) infection.

Additional information

Time of collections

Your collections may take place later in the day than normal as we will be working in the evenings as well as during the day.

Different recycling vehicles

Due to a significant reduction in staff at the moment, we may need to collect some recycling using other vehicles that can fit more in the back than our normal recycling vehicles. This means they don’t have to tip so often and we can complete our routes with fewer staff. Any mixed recycling collected in the other vehicles will be sent to a facility in Avonmouth to be sorted and then recycled. We may have to collect some food waste with the black bin waste in areas where we can’t get the normal recycling vehicles out.

Orders for new bins, containers or nappy bags

If you have ordered new bins, containers or nappy bags, they are being processed but we are prioritising deliveries of black bins and nappy bags. If you have ordered a recycling box, in the meantime use an alternative sturdy container or cardboard box for your recycling. We will fulfil recycling box and food recycling bin orders when we can.

Missed collections

If your bin or recycling collection is missed report it to us the day after your collection. Visit our report a missed waste or recycling collection page.

Answers to your questions

Our contact centre is currently receiving a high number of enquiries, so we have pulled together the common questions we are being asked, this information is updated regularly. Visit our answers to your questions page.

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