Waste is an essential service and we are doing all we can to continue collections during the coronavirus (Covid-19) outbreak whilst protecting our staff and residents. This means making some changes to waste services so we can collect everyone’s waste and recycling with reduced staff levels and minimum disruption.

Changes to collections and Sort It recycling centres

Recycling and food waste

It is currently taking our crews longer than normal to complete all their rounds. If you think your collection has been missed, bear with us and do not report a missed collection until the next working day.

You can check what day your recycling and food waste will be collected on our waste and recycling collection dates page.

Help our crews collect your waste and recycling by:

  • sorting your recycling – check what you can put in your different bins and containers on our how to sort your waste and recycling page
  • putting your containers out by 7am on your normal collection day
  • keeping your bin lid closed
  • parking considerately
  • recycling collections for households with communal bins will carry on as normal.

Garden waste

The garden waste collection service is currently operating as normal.

The single use garden waste sacks for one-off collections are available to buy from our One Stop Shops for £2.30 (which includes the collection). They are not currently available from libraries due to current Covid-19 restrictions.

Important information if you were paying for you garden waste subscription by direct debit 

We had to cancel direct debit payments when the garden waste service was suspended. Direct debit is no longer available as a payment option for garden waste. When your subscription is due for renewal you will need to create an online account. You can check the date your subscription expires on our waste and recycling collection dates page. You can find out more about the online account on our South Gloucestershire Council online account and digital services page.

Large household waste items

Large household waste collections can be booked.

If you have items in good condition and they are reusable, see if you can arrange a collection with another organisation like Compass Group, the Sofa Project or British Heart Foundation. Check our collection of large household items page for more information.

Sort It recycling centres

The Sort It recycling centres are open for essential* use only for residents to dispose of household waste.

The re-use shop (Revive) at the Thornbury site is closed.

*Essential use of the Sort It recycling centres – The sites are very busy at times. Only use them if you have items that cannot be stored safely at home.

The following rules are in place at the Sort It recycling centres to help keep the sites safe for everyone:
• only use the sites is it is essential and you cannot store waste safely at home
• follow current social distancing guidance at all times
• wear a face covering (unless exempt)
• staff cannot help unload vehicles, so make sure you are able to take out what you put in
• maximum of 2 people per vehicle allowed to unload in each parking area
• bring your driving licence with you.

All waste must be disposed of legally and responsibly, make sure you are aware of your duty of care for the disposal of waste. Visit the GOV.UK website for the waste duty of care code of practice.

Disposal of waste if you have confirmed or possible coronavirus

Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin.

Other household waste can be disposed of as normal.

The GOV.UK website provides stay at home: guidance for households with possible coronavirus (Covid-19) infection.

Additional information

Time of collections

Your collections may take place later in the day than normal as we will be working in the evenings as well as during the day.

Missed collections

If your bin or recycling collection is missed, wait until the next working day to report it to us. Visit our report a missed waste or recycling collection page.

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