Due to essential maintenance our online planning, building control and licensing services may be unavailable for short periods between noon and 2pm on Wednesday 4 November 2020.

Waste is an essential service and we are doing all we can to continue collections during the coronavirus (Covid-19) outbreak whilst protecting our staff and residents. This means making some changes to waste services so we can collect everyone’s waste and recycling with reduced staff levels and minimum disruption.

Changes to collections and sort it recycling centres

Recycling and food waste

It is currently taking our crews longer than normal to complete all their rounds. If you think your collection has been missed, bear with us and do not log a missed collection until the following working day.

You can check what day your recycling and food waste will be collected on our waste and recycling collection dates page.

Help our crews collect your waste and recycling by:

  • sorting your recycling – check what you can put in your different bins and containers on our how to sort your waste and recycling page
  • putting your containers out by 7am on your normal collection day
  • keeping your bin lid closed
  • parking considerately
  • recycling collections for households with communal bins will carry on as normal.

Garden waste

The garden waste collection service is currently operating as normal.

The single use garden waste sacks for one-off collections are not currently available to buy, but if you have already bought one you can book a collection from Monday 27 April.

Important information if you were paying by direct debit 

We had to cancel direct debit payments when the garden waste service was suspended. Direct debit is no longer available as a payment option for garden waste. When your subscription is due for renewal you will need to create an online account. You can check the date your subscription expires on our waste and recycling collection dates page. You can find out more about the online account on our South Gloucestershire Council online account and digital services page.

Large household waste items

Large household waste collections can now be booked.

If you have items in good condition and they are reusable, see if you can arrange a collection with another organisation like Compass Group, the Sofa Project or British Heart Foundation. Check our collection of large household items page for more information.

Sort It recycling centres

The Sort It recycling centres are open for essential use only. The Re-use Shop at the Thornbury site is closed, but we are working to open it as soon as we can.

Due to supply chain issues caused by Covid-19, we are currently unable to accept tyres at the Sort It recycling centres. We are working to find an alternative outlet as soon as possible.

*Essential use of the Sort It recycling centres – The sites are still busy at times, so please only use them if you have items that cannot be stored safely at home.

The open sites are currently accepting the normal range of waste and recycling. You can check what you can take to each recycling centre on our find a tip or recycling centre page.

The following rules at the Sort It recycling centres are to protect everyone:

  • the sites are open for essential* use only
  • follow current social distancing guidance
  • staff will not be able to help unload vehicles, so make sure you are able to take out what you put in
  • maximum of 2 people per vehicle allowed to unload in each parking area
  • bring your driving licence with you

These rules are temporary and follow guidance from the Government to keep our staff and visitors to the Sort It recycling centres safe.

All waste must be disposed of legally and responsibly, make sure you are aware of your duty of care for the disposal of waste. Visit the GOV.UK website for the waste duty of care code of practice.

Disposal of waste if you have confirmed or possible coronavirus

Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin.

Other household waste can be disposed of as normal.

The GOV.UK website provides stay at home: guidance for households with possible coronavirus (Covid-19) infection.

Additional information

Time of collections

Your collections may take place later in the day than normal as we will be working in the evenings as well as during the day.

Missed collections

If your bin or recycling collection is missed report it to us the day after your collection. Visit our report a missed waste or recycling collection page.

Answers to your questions

Our contact centre is currently receiving a high number of enquiries, so we have pulled together the common questions we are being asked, this information is updated regularly. Visit our answers to your questions page.

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