Changes to council services
Latest information on council services and opening status of council buildings from 5 November due to coronavirus (Covid-19).
This page was last updated 18 November 2020 at 8:50am.
- Building control site inspections
- Care and support for adults
- Community buildings and leisure centres
- Committee meetings
- Council buildings
- Grimsbury Farm
- Other buildings
- Play areas, parks, open spaces and allotments
- Public toilets
- Public transport
- Registration Service
- Road and traffic management
- Special Educational Needs and Disabilities (SEND) support
- Support for children and young people
- Waste and Sort It centres
Building control site inspections
Our building control page has information on changes to site inspections during the coronavirus emergency.
Care and support for adults
If you have questions and concerns about your care or that of a family member there is a lot of helpful information on our Find information for adults, children and families website. If you need to speak to someone you can call us on 01454 868007, however lines will be busy and we need to prioritise help to the most vulnerable.
Visit the NHS website for information and advice about the coronavirus.
Community buildings and leisure centres
Community centres – check on individual centre websites for changes to activities and opening hours.
Leisure Centres – check the Active Lifestyle Centres website for the latest information.
Most committee meetings have been postponed, following current Government guidance. You can view details in our current meeting calendar.
Badminton Road – closed to the public.
Children Centres – closed to the public, open for appointments only.
Kingswood Care Leaver drop-in centre – closed to the public.
Kingswood Civic Centre – only open for emergencies.
Kingswood and Patchway Hub – open with limited cover by health staff.
Red Cherry coffee lounge (within Kingswood Civic Centre) is closed until further notice.
Protecting the health and safety of council staff and visitors to council buildings
Individual risk assessments have been completed for each of our council buildings. We are doing everything that is practically possible in line with national guidance to minimise risk to staff and visitors. We recognise that it is not possible to completely eliminate the risk of Covid-19.
The specific measures in operation at each building vary based on requirements. Extra health and safety measures include:
- pre-booking appointments where possible
- hand sanitisers available at entrances and exits and throughout buildings
- designated entrances and exits
- buildings clearly signposted with walkways and where required one way systems
- screens installed on desks and counters
- designated desks for individual staff members
- introduction of mirrors to improve visibility
- electronic sensors to replace touchpoints
- more frequent cleaning of buildings and in particular common touch points.
Grimsbury Farm, café and play area are closed to the public.
Visit our changes to library services during Covid-19 page.
Cambrian Green Day Care – no public access until further notice.
Alexandra Way Care Home – restricted visiting.
Bristol and Bath Science Park – closed to the public. Visitor access subject to prior arrangement with business occupier.
Vinney Green – open with further restricted access.
We have set out what we do to keep our communities updated on planning applications, our Local Plan and other supporting documents and how some of these need to change in this document.
The proposed changes support the move towards digital solutions, whilst ensuring that stakeholders who cannot or choose not to access information in this way are not disadvantaged in any way. The changes are considered alongside our broader climate emergency objectives, and how as a council we reset how we deliver our services and statutory functions post Covid-19.
You can also read an update from our Planning Manager on planning applications.
Play areas, parks, open spaces and allotments
Open (except for Grimsbury Farm).
When you use the open play areas or outdoor gym equipment, you must follow guidance to keep yourself and others safe and to control the spread of Covid-19:
- Only one family member can accompany a child in a play area (unless that child needs extra support due to a disability).
- Follow the current social distance guidelines when visiting and encourage your children to do the same.
- If the playground is busy, consider coming back later. Talk to your children about this possibility before visiting.
- Wash your and your children’s hands before and after visiting. Take hand sanitiser with you and ensure your children are using it before and after they used the equipment.
- Do not consume food or drink in play areas.
If you are in a busy play area, please be considerate to others using and waiting to use the equipment.
Our allotment sites remain open for now. Practice social distancing and wash your hands before arriving, on site using soap and water and when you get home.
Skate parks, ball courts and tennis courts
All tennis courts and ball courts are closed. Skate parks are open.
Our open spaces and nature reserves are open. Some of the sites, such as Golden Valley Local Nature Reserve in Wick can be extremely busy, making it difficult to maintain social distancing.
Conham River Car Park is now open.
Our public toilets are open with restricted times and will be closing earlier than usual each day. We have put the following measures in place so they can be used safely:
- All council public toilets will be cleaned at least three times a day.
- Outdoor hand washing facilities on order which will be installed as soon as possible. In the meantime, hand sanitiser units have been installed outside all disabled toilets.
- Some external doors will be locked open so you can enter and exit without touching the door after you’ve washed your hands.
If you need to use a public toilet, stay safe and help to protect others by following current social distancing rules, washing your hands thoroughly and giving way to others when entering or leaving.
Our team should spot any issues, but if you see a problem let us know by:
More information can be found on our Public toilet page.
Face coverings are required while using public transport. You can read more about this in the news article on the GOV.UK website.
Wherever possible you should continue to avoid public transport and walk, cycle or drive, but for some this may not be an option.
Travelwest have a dedicated webpage with the latest travel advice.
During the current coronavirus (Covid-19) situation, no face to face death registration appointments are available at our offices. All deaths will now be registered via a telephone appointment. When you call to book an appointment, you will be asked to provide your contact phone number and name for a call back by the registrar. Ensure that you are available to take the call back appointment, which will last about 30 minutes. Our daytime contact number is 01454 863140.
Birth registrations have started again at Kingswood Civic Centre only at the moment – Tuesdays and Thursdays. Parents can book an appointment online.
Additional information can be found on the GOV UK website. These new restrictions are in place until at least 2 December 2020. We anticipate a high number of calls relating to the new restrictions so there may be some delay in responding to enquiries. We are contacting all couples affected by these new regulations.
You can contact us by email at email@example.com for any advice you need.
Road and traffic management
During the current restrictions you may have noticed some areas which could benefit from some safety improvements.
You can request to have new safety measures, such as traffic signal adjustments or a lower speed limit. All suggested improvements are investigated, and the highest priority schemes are taken forward as part of our capital programme. Visit our requesting traffic management and road safety page.
We continue to work with individual schools to ensure all pupils can continue to attend school. There is more information for parents on the Returning to School page.
Special Educational Needs and Disabilities (SEND) support
Visit our SEND information for families page.
We also have a new support line and email address. You can contact us with your queries by email: SENDCovidEnquiry@southglos.gov.uk or by phone 01454 866123 (staffed between 9am – 1pm Monday to Friday).
Support for children and young people
Visit our education and support for children and young people page.
Waste and Sort It centres
Visit our changes to waste and recycling page.