Disruption to council services
Latest information on council services and opening status of council buildings as a result of coronavirus (COVID-19).
This page was last updated 3 August 2020.
- Building control site inspections
- Care and support for adults
- Community buildings and leisure centres
- Committee meetings
- Council buildings
- Grimsbury Farm
- Other buildings
- Play areas, parks, open spaces and allotments
- Public toilets
- Public transport
- Registration Service
- Road and traffic management
- Special Educational Needs and Disabilities (SEND) support
- Support for children and young people
- Waste and Sort It centres
Building control site inspections
Our building control page has information on changes to site inspections during the coronavirus emergency.
Care and support for adults
If you have questions and concerns about your care or that of a family member there is a lot of helpful information on our Find information for adults, children and families website. If you need to speak to someone you can call us on 01454 868007, however lines will be busy and we need to prioritise help to the most vulnerable.
Visit the NHS website for information and advice about the coronavirus.
Community buildings and leisure centres
Community centres – check on individual centre websites for changes to activities and opening hours.
Leisure Centres – all leisure centres are closed until further notice.
Most committee meetings have been postponed, following current Government guidance. You can view details in our current meeting calendar.
Badminton Road – closed to the public.
Broad Lane MOT service centre – closed to the public.
Broad Lane Taxi licensing services – closed to the public.
Children Centres – closed to the public until further notice.
Kingswood Care Leaver drop-in centre – closed to the public.
Kingswood Civic Centre – only open for emergencies.
Kingswood and Patchway Hub – open with limited cover by health staff.
One Stop Shops – Yate One Stop Shop is closed until further notice.
Kingswood and Patchway One Stop Shop offices are open and are operating using their normal opening hours. In order to ensure the safety of our staff and customers, we are asking anyone who needs to visit the One Stop Shops to book an appointment by emailing us your contact details and nature of your visit to or phoning 01454 868009. When you visit the centres please follow the guidance on safe distancing when waiting to be seen and during your interview. Due to the limited space we are currently unable to open our Yate site, but hope to reopen at a later date. While the One Stop Shops are closed you can contact us online or by phone.
Red Cherry coffee lounge (within Kingswood Civic Centre) is closed until further notice.
Protecting the health and safety of council staff and visitors to council buildings
Individual risk assessments have been completed for each of our council buildings. We are doing everything that is practically possible in line with national guidance to minimise risk to staff and visitors. We recognise that it is not possible to completely eliminate the risk of Covid 19.
The specific measures in operation at each building vary based on requirements. Extra health and safety measures include:
- pre-booking appointments where possible
- hand sanitisers available at entrances and exits and throughout buildings
- designated entrances and exits
- buildings clearly signposted with walkways and where required one way systems
- screens installed on desks and counters
- designated desks for individual staff members
- introduction of mirrors to improve visibility
- electronic sensors to replace touchpoints
- more frequent cleaning of buildings and in particular common touch points.
Grimsbury Farm is closed to visitors until further notice.
All libraries (except Bradley Stoke) are open and offering limited services by appointment only in line with latest public health advice.
- from Saturday 8 August anyone visiting the library must wear a face covering
- our libraries look and feel quite different as we are only able to offer only limited services by booking in advance
- these changes have been made to allow social distancing in line with current Government guidance and keep users and staff safe
- you must not come to an appointment if you or anyone you live with have any symptoms of COVID-19
Read about what you can do in our libraries, as well as free online services available 24/7 online. For the safety of yourself, our staff and other library users, please follow social distancing guidelines when visiting a library.
Cambrian Green Day Care – no public access until further notice.
Alexandra Way Care Home – no visitors until further notice.
Bristol and Bath Science Park – closed to the public. Visitor access subject to prior arrangement with business occupier.
Vinney Green – open with further restricted access.
We have set out what we do to keep our communities updated on planning applications, our Local Plan and other supporting documents and how some of these need to change in this document.
The proposed changes support the move towards digital solutions, whilst ensuring that stakeholders who cannot or choose not to access information in this way are not disadvantaged in any way. The changes are considered alongside our broader climate emergency objectives, and how as a council we reset how we deliver our services and statutory functions post COVID-19.
You can also read an update from our Planning Manager on planning applications.
Play areas, parks, open spaces and allotments
We have reopened all our play areas, except the one at Grimsbury Farm.
When you use the open play areas or outdoor gym equipment, you must follow guidance to keep yourself and others safe and to control the spread of Covid-19:
- Only one family member can accompany a child in a play area (unless that child needs extra support due to a disability).
- Follow the current social distance guidelines when visiting and encourage your children to do the same.
- If the playground is busy, consider coming back later. Talk to your children about this possibility before visiting.
- Wash your and your children’s hands before and after visiting. Take hand sanitiser with you and ensure your children are using it before and after they used the equipment.
- Do not consume food or drink in play areas.
If you are in a busy play area, please be considerate to others using and waiting to use the equipment.
Our allotment sites remain open for now. Practice social distancing and wash your hands before arriving, on site using soap and water and when you get home.
Skate parks, ball courts and tennis courts
From Monday 1 June, there are a limited number of things you will be able to do in England that you could not do before including spending time outdoors, including private gardens and other outdoor spaces, in groups of up to six people from different households, following social distancing guidelines
All skate parks, ball courts and tennis courts which we are responsible for have now been reopened including:
- Barrington Green Ball Court
- Cadbury Heath Skate Park
- St. Saviours Ballcourt
- Bromley Heath Skate Park
- Longwell Green BMX
- Warmley Forest Skate Park
- Court Road Ballcourt and Skate Park
- Page Park Tennis Courts
- Kingswood Park Tennis Courts
- Corfe Place Ballcourt
- Emersons Green Skate Park
- Southey Skate Park
Others which are the responsibility of a town or parish council may remain closed.
We are asking people kindly not to visit Golden Valley Local Nature Reserve in Wick at this time following extremely high visitor numbers. Due to the nature of the site, social distancing cannot be maintained for such high numbers of people. Thank you for your co-operation.
Conham River Car Park is now open.
Our public toilets are reopening from Friday 03 July. We have put the following measures in place so they can be used safely:
- All council public toilets will be cleaned at least three times a day.
- Outdoor hand washing facilities on order which will be installed as soon as possible. In the meantime, hand sanitiser units have been installed outside all disabled toilets.
- Some external doors will be locked open so you can enter and exit without touching the door after you’ve washed your hands.
If you need to use a public toilet, stay safe and help to protect others by following current social distancing rules, washing your hands thoroughly and giving way to others when entering or leaving.
Our team should spot any issues, but if you see a problem let us know by:
More information can be found on our Public toilet page.
From 15 June, face coverings will be required while using public transport. You can read more about this in the news article on the GOV.UK website.
Wherever possible you should continue to avoid public transport and walk, cycle or drive, but for some this may not be an option.
Travelwest have a dedicated webpage with the latest travel advice.
During the current coronavirus (COVID-19) situation, no face to face death registration appointments are available at our offices. All deaths will now be registered via a telephone appointment. When you call to book an appointment, you will be asked to provide your contact phone number and name for a call back by the registrar. Ensure that you are available to take the call back appointment, which will last about 30 minutes. Our daytime contact number is 01454 863140.
Birth registrations have started again at Kingswood Civic Centre only at the moment – Tuesdays and Thursdays. Parents can book an appointment online.
The latest government announcement on 23 June 2020 stated that weddings and civil partnerships will be allowed to take place from 4 July 2020 with up to 30 people permitted. Before civil wedding or civil partnership ceremonies resume in South Gloucestershire these provisions will apply:
- the venue is open again and the licensed rooms are available
- a risk assessment has been completed to ensure the room used is Covid-19 secure
- social distancing rules will apply – this will govern the number of people allowed to gather in the ceremony room
- the number of people permitted in the ceremony room will include the 2 registrars, the couple, one photographer or videographer, a member of the venue staff and all children
The permission to start weddings and civil partnerships again applies only to the ceremony, all other guidance on social gatherings whether indoors or outdoors must still be followed.
As soon as possible we will be contacting all couples in priority order who have ceremonies booked with us to discuss how these new rules affect their booking.
Additional information can be found on the GOV UK website.
We are also awaiting more detailed guidance to local authorities from the General Register Office so check back for further updates. You can also contact us by email at firstname.lastname@example.org for any advice you need.
Road and traffic management
During the current restrictions you may have noticed some areas which could benefit from some safety improvements.
You can request to have new safety measures, such as traffic signal adjustments or a lower speed limit. All suggested improvements are investigated, and the highest priority schemes are taken forward as part of our capital programme. Visit our requesting traffic management and road safety page.
Visit our education and support for children and young people page for information and advice.
Special Educational Needs and Disabilities (SEND) support
Visit our SEND information for families page.
We also have a new support line and email address. You can contact us with your queries by email: SENDCovidEnquiry@southglos.gov.uk or by phone 01454 866123 (staffed between 9am – 1pm Monday to Friday).
Support for children and young people
Visit our education and support for children and young people page.
Waste and Sort It centres
Visit our changes to waste and recycling page.