Changes to council services
Latest information on council services and opening status of council buildings due to coronavirus (Covid-19).
This page was last updated 11 April 2021.
- Building control site inspections
- Care and support for adults
- Community Children’s Health Partnership (CCHP)
- Community buildings and leisure centres
- Committee meetings
- Council buildings
- Grimsbury Farm
- One Stop Shop customer services
- Other buildings
- Play areas, parks, open spaces and allotments
- Public toilets
- Public transport
- Registration service
- Schools, colleges and early years settings
- Special Educational Needs and Disabilities (SEND) support
- Waste and Sort It centres
Building control site inspections
Our building control page has information on changes to site inspections during the coronavirus emergency.
Care and support for adults
If you have questions and concerns about your care or that of a family member, you can find helpful information on our Find information for adults, children and families website. If you need to speak to someone, you can call us on 01454 868007.
Visit the NHS website for information and advice about the coronavirus.
Community Children’s Health Partnership (CCHP)
Visit the Community Children’s Health Partnership website to check the details of service changes for a range of CCHP services.
Community buildings and leisure centres
Community centres – check on individual centre websites for changes to activities and opening hours.
Leisure Centres – check the Active Lifestyle Centres website for the latest information.
You can view details in our current meeting calendar.
Badminton Road – closed to the public.
Children Centres – closed to the public, open for appointments only.
Kingswood Care Leaver drop-in centre – closed.
Kingswood and Patchway Hub – open with limited cover.
Red Cherry coffee lounge (within Kingswood Civic Centre) is closed until further notice.
Protecting the health and safety of council staff and visitors to council buildings
Individual risk assessments have been completed for each of our council buildings. We are doing everything that is practically possible in line with national guidance to minimise risk to staff and visitors, whilst recognising that it is not possible to completely eliminate the risk of Covid-19.
The specific measures in operation at each building vary based on requirements. Extra health and safety measures include:
- pre-booking appointments where possible
- hand sanitisers available at entrances and exits and throughout buildings
- designated entrances and exits
- buildings clearly signposted with walkways and where required one way systems
- screens installed on desks and counters
- designated desks for individual staff members
- introduction of mirrors to improve visibility
- electronic sensors to replace touchpoints
- more frequent cleaning of buildings and in particular common touch points
Grimsbury Farm has re-opened with restrictions in place. You can find information to help plan your visit here
From Monday 12 April libraries have reopened for browsing, allowing customers the opportunity to select their own items. Meanwhile, our Click and Collect service continues for those who would prefer staff to choose for them in a quick, convenient way, whilst reserved items can be collected in advertised opening times.
Additionally, our libraries continue to offer limited access to public computers (PCs) and WiFi access with a limit of 1 hour maximum per day.
To book a single session for accessing a public computer in our libraries up to seven days in advance, call 01454 865022 (Monday to Friday 10am-4pm, Saturday 9.30am to 12pm) or email the CorporateContactCentre@southglos.gov.uk with your library card number and PIN, which library you wish to attend and the date and time.
Remember hands, face, space when visiting. You must wear a face covering in our libraries unless exempt.
Home library services will continue for existing users.
Find out more and how to book all services at www.southglos.gov.uk/librarychanges
Garden waste sacks for one-off collections are not currently available from the libraries. You can purchase a garden waste sack from our One Stop Shops for £2.30.
One Stop Shop customer services
As per Government guidance, our One Stop Shops are open from Monday 12 April for drop-in appointments for all enquiries, including VISA applications. Please remember to use the hand sanitiser, wear a face covering (unless exempt) and social distance where possible.
You are also able to book an appointment online to avoid queuing.
Cambrian Green Day Care – we are working on preparations to re-open our dementia day care services as soon as we can. However, there is no public access at this time.
Alexandra Way Care Home – restricted visiting in line with national guidelines.
Bristol and Bath Science Park – closed to the public. Visitor access subject to prior arrangement with business occupier.
Vinney Green – open with further restricted access.
We have needed to make changes to how we operate, but continue to keep our communities updated on planning applications, our Local Plan and other supporting documents. You can find out more in this document.
The proposed changes support the move towards digital solutions, whilst ensuring that stakeholders who cannot or choose not to access information in this way are not disadvantaged in any way. The changes are considered alongside our broader climate emergency objectives, and how as a council we reset how we deliver our services and statutory functions post Covid-19.
You can also read an update from our Planning Manager on planning applications.
Play areas, parks, open spaces and allotments
When you use play areas or outdoor gym equipment, you must follow guidance to keep yourself and others safe and to control the spread of Covid-19:
- follow the current social distancing guidelines when visiting the play areas and encourage your children to do the same
- if the play area is busy, consider coming back later
- wash your hands and your children’s hands before and after visiting
- take hand sanitiser with you and ensure your children are using it before and after they use the equipment
Our allotment sites remain open. Practise social distancing and wash your hands before arriving on site, use soap and water when you get home.
Skate parks, ball courts and tennis courts
All tennis and ball courts and outdoor exercise equipment are open. Skate parks are also available for use.
Our open spaces and nature reserves are open. Please be aware that some sites, such as Golden Valley Local Nature Reserve in Wick, can be extremely busy, making it difficult to maintain social distancing.
Conham River Car Park is now open.
Our public toilets are open with restricted times and will be closing earlier than usual each day. We have put the following measures in place so they can be used safely:
- all council public toilets will be cleaned at least twice a day
- external hand sanitiser units have been installed
- some external doors will be locked open so you can enter and exit without touching the door after you’ve washed your hands
If you need to use a public toilet, stay safe and help to protect others by following current social distancing rules, washing your hands thoroughly and giving way to others when entering or leaving.
Our team should spot any issues, but if you see a problem let us know by:
More information can be found on our public toilet page.
Face coverings are required while using public transport. You can read more about this in the news article on the GOV.UK website.
Travelwest have a dedicated webpage with the latest travel advice.
Registering a death
All deaths are currently being registered via a telephone appointment to limit face-to-face contact.
You will be asked to provide a contact phone number and name for a call back by the registrar when you call to book an appointment.
Once the relevant form from the doctor or coroner has been received at the register office, the registrar will call you back. The call will last about 30 minutes, you will need to provide information about the person who has died and your own name and address.
After the registration certificates can be issued, please have a debit or credit card for the payment. Our daytime contact number is 01454 863140 if you need to call us.
Registering a birth
Parents can register births at Kingswood Civic Centre, although currently this service is only available on Tuesdays and Thursdays. Appointments should be booked online.
Easing of government restrictions
From 12 April, the Government has advised that up to 15 people can attend a ceremony, including the couple and subject to social distancing.
Further easing of restrictions will be permitted in line with future roadmap steps:
Step 3 (no earlier than 17 May): Up to 30 people can attend a ceremony, including the couple and subject to social distancing
Step 4 (no earlier than 21 June): No legal limit on the number of attendees (subject to the outcome of the scientific Events Research programme – pilots run by the government for large events such as weddings to help determine how measures such as enhanced testing might allow large groups to attend without social distancing)
We are prioritising rearranging bookings for couples whose ceremonies have been postponed due to the lockdown. This may mean it will take us longer than usual to contact couples who wish to make new bookings.
You can contact us by email at firstname.lastname@example.org for any advice you need. Please remember to include your names, daytime contact number and full details of your existing booking as well as the new date and time you want.
Additional information can be found on the Coronavirus (COVID-19): guidance and support – GOV.UK
Schools, colleges and early years settings
Visit our schools, education and childcare page for information on learning resources, free school meals and transport to school.
Our Children’s Centres are closed at the moment, but the Families Plus Team 0-5 are continuing to work from home. The council and local early year help providers have been sharing information and advice for parents with children under the age of 5 via the South Gloucestershire Children’s Centres Facebook page.
Changes to school admissions
Special Educational Needs and Disabilities (SEND) support
Visit our SEND information for families page.
Waste and Sort It centres
Visit our changes to waste and recycling page.