Changes to council services
Latest information on council services and opening status of council buildings due to coronavirus (Covid-19).
This page was last updated 18 August 2021.
- Building control site inspections
- Care and support for adults
- Community Children’s Health Partnership (CCHP)
- Community buildings and leisure centres
- Committee meetings
- Council buildings
- Grimsbury Farm
- One Stop Shop customer services
- Other buildings
- Play areas, parks, open spaces and allotments
- Public toilets
- Public transport
- Registration service
- Schools, colleges and early years settings
- Special Educational Needs and Disabilities (SEND) support
- Waste and Sort It centres
Building control site inspections
Our building control page has information on changes to site inspections during the coronavirus emergency.
Care and support for adults
If you have questions and concerns about your care or that of a family member, you can find helpful information on our Find information for adults, children and families website. If you need to speak to someone, you can call us on 01454 868007.
Visit the NHS website for information and advice about the coronavirus.
Community Children’s Health Partnership (CCHP)
Visit the Community Children’s Health Partnership website to check the details of service changes for a range of CCHP services.
Community buildings and leisure centres
Community centres – check on individual centre websites for changes to activities and opening hours.
Leisure Centres – check the Active Lifestyle Centres website for the latest information.
You can view details in our current meeting calendar.
Badminton Road – closed to the public.
Children’s Centres – currently open for appointments only. We are working towards opening facilities in line with the government’s roadmap for easing restrictions. Please follow our South Gloucestershire Children’s Centres Facebook page for support and updates.
Kingswood Care Leaver drop-in centre – closed.
Kingswood and Patchway Hub – open with limited cover.
Red Cherry coffee lounge (within Kingswood Civic Centre) is currently closed.
Protecting the health and safety of council staff and visitors to council buildings
Individual risk assessments have been completed for each of our council buildings. We are doing everything that is practically possible in line with national guidance to minimise risk to staff and visitors, whilst recognising that it is not possible to completely eliminate the risk of Covid-19.
The specific measures in operation at each building vary based on requirements. Extra health and safety measures include:
- pre-booking appointments where possible
- hand sanitisers available at entrances and exits and throughout buildings
- designated entrances and exits
- buildings clearly signposted with walkways and where required one way systems
- screens installed on desks and counters
- designated desks for individual staff members
- introduction of mirrors to improve visibility
- electronic sensors to replace touchpoints
- more frequent cleaning of buildings and in particular common touch points
Grimsbury Farm is open with restrictions in place. You can find information to help plan your visit on our visiting Grimsbury Farm page.
Libraries are open for browsing, allowing customers the opportunity to select their own items. Meanwhile, our Click and Collect service continues for those who would prefer staff to choose for them in a quick, convenient way, whilst reserved items can be collected in advertised opening times. Activities for children are going ahead in libraries, including the Summer Reading Challenge.
Additionally, our libraries offer access to public computers (PCs) and WiFi access.
To book a single session for accessing a public computer in our libraries up to seven days in advance, call 01454 865022 (Monday to Friday 10am to 4pm, Saturday 9.30am to 12pm) or email the CorporateContactCentre@southglos.gov.uk with your library card number and PIN, which library you wish to attend and the date and time.
Remember hands, face, space when visiting. After 19 July it is no longer be a legal requirement to wear a face covering in our libraries, but we are encouraging customers to use them to protect the health and safety of our staff and other users.
Home library services continue for existing users and free digital services are available for library members to download anytime. eBooks, eAudiobooks, eComics, digital magazines and newspapers
Find out more and how to book all services on our changes to library services during Covid-19 page.
Garden waste sacks for one-off collections are not currently available from the libraries. You can purchase a garden waste sack from our One Stop Shops for £2.30.
One Stop Shop customer services
As per Government guidance, our One Stop Shops are open for all enquiries, including VISA applications. From 19 July it will no longer be a legal requirement to wear a face covering in our One Stop Shops, but we encourage customers to use them to protect the health and safety of our staff and others. We also advise you to use hand sanitiser and social distance where possible.
Cambrian Green Day Care – our dementia day care services are open with enhanced health and safety measures in place to protect attendees.
Alexandra Way Care Home – restricted visiting in line with national guidelines.
Bristol and Bath Science Park – closed to the public. Visitor access subject to prior arrangement with business occupier.
Vinney Green – open with further restricted access.
Our planning services continue, but using technology where appropriate to minimise the need for face-to-face contact. You can find out more in this document.
You can read an update from our Planning Manager on planning applications.
Play areas, parks, open spaces and allotments
We encourage you to use play areas and outdoor gym equipment responsibly, following best practice guidance to keep yourself and others safe and to control the spread of Covid-19:
- allow plenty of space for others and encourage your children to do the same
- if the play area is busy, consider coming back later
- wash your hands and your children’s hands before and after visiting
- take hand sanitiser with you and ensure your children are using it before and after they use the equipment
Our allotment sites remain open. Please consider others, allowing space and washing your hands before arriving on site.
Skate parks, ball courts and tennis courts
All tennis and ball courts and outdoor exercise equipment are open. Skate parks are also available for use.
Our open spaces and nature reserves are open. Please be aware that some sites, such as Golden Valley Local Nature Reserve in Wick, can be extremely busy.
Conham River Car Park is now open.
Our public toilets are open with restricted times and will be closing earlier than usual each day. Measures are in place to ensure facilities can be used safely:
- all council public toilets will be cleaned at least twice a day
- external hand sanitiser units have been installed
- some external doors are locked open allowing hands-free entry and exit
If you need to use a public toilet, stay safe and help to protect others by washing your hands thoroughly and giving way to others when entering or leaving.
Our team check facilities regularly, but if you see a problem let us know by calling us on 01454 868000
More information can be found on our public toilet page.
Travelwest have a dedicated webpage with the latest travel advice when using local public transport.
Registering a death
All deaths are currently being registered via a telephone appointment.
You will be asked to provide a contact phone number and name for a call back by the registrar when you call to book an appointment.
Once the relevant form from the doctor or coroner has been received at the register office, the registrar will call you back. The call will last about 30 minutes, you will need to provide information about the person who has died and your own name and address.
After the registration certificates can be issued, please have a debit or credit card for the payment. Our daytime contact number is 01454 863140 if you need to call us.
There is no legal limit on the number of people at funerals, however for the comfort and safety of all, venues may continue to set limits.
Registering a birth
You can book an appointment online to register births at home addresses in South Gloucestershire or to declare a birth (for births in hospitals in Bristol, Bath etc). Appointments are available at our Kingswood office on Tuesdays and Thursdays.
Recognising the challenge in registering births, parents can claim Child Benefit without registration until the end of September.
There is no legal limit on the number of people at weddings, however for the comfort and safety of all, venues may continue to set limits.
At Poole Court ceremonies are limited to 28 people, including the people getting married/forming a partnership and photographer.
The number of guests permitted at ceremonies held at the Register Office is two.
As a priority we are rearranging bookings for people whose ceremonies have been postponed due to lockdown. It may take us longer than usual to contact people who want to make new bookings.
Email firstname.lastname@example.org for advice.
For enquiries relating to existing bookings, please include your names, daytime contact number and ceremony details.
Schools, colleges and early years settings
Visit our schools, education and childcare page for information on learning resources, free school meals and transport to school.
Changes to school admissions
Special Educational Needs and Disabilities (SEND) support
Check the SEND Local Offer for information on help and support for families and children 0-25 with special educational needs and disabilities.
Waste and Sort It centres
Visit our changes to waste and recycling during Covid-19 page.