Changes to council services
Latest information on council services and opening status of council buildings from 5 January due to coronavirus (Covid-19).
This page was last updated 12 January 2021 at 2:30pm.
- Building control site inspections
- Care and support for adults
- Community Children’s Health Partnership (CCHP)
- Community buildings and leisure centres
- Committee meetings
- Council buildings
- Grimsbury Farm
- One Stop Shop customer services
- Other buildings
- Play areas, parks, open spaces and allotments
- Public toilets
- Public transport
- Registration service
- Schools, colleges and early years settings
- Special Educational Needs and Disabilities (SEND) support
- Waste and Sort It centres
Building control site inspections
Our building control page has information on changes to site inspections during the coronavirus emergency.
Care and support for adults
If you have questions and concerns about your care or that of a family member there is a lot of helpful information on our Find information for adults, children and families website. If you need to speak to someone you can call us on 01454 868007, however lines will be busy and we need to prioritise help to the most vulnerable.
Visit the NHS website for information and advice about the coronavirus.
Community Children’s Health Partnership (CCHP)
Visit the Community Children’s Health Partnership website to check the details of service changes for a range of CCHP services.
Community buildings and leisure centres
Community centres – check on individual centre websites for changes to activities and opening hours.
Leisure Centres – check the Active Lifestyle Centres website for the latest information.
You can view details in our current meeting calendar.
Badminton Road – closed to the public.
Children Centres – closed to the public, open for appointments only.
Kingswood Care Leaver drop-in centre – closed to the public.
Kingswood and Patchway Hub – open with limited cover by health staff.
Red Cherry coffee lounge (within Kingswood Civic Centre) is closed until further notice.
Protecting the health and safety of council staff and visitors to council buildings
Individual risk assessments have been completed for each of our council buildings. We are doing everything that is practically possible in line with national guidance to minimise risk to staff and visitors. We recognise that it is not possible to completely eliminate the risk of Covid-19.
The specific measures in operation at each building vary based on requirements. Extra health and safety measures include:
- pre-booking appointments where possible
- hand sanitisers available at entrances and exits and throughout buildings
- designated entrances and exits
- buildings clearly signposted with walkways and where required one way systems
- screens installed on desks and counters
- designated desks for individual staff members
- introduction of mirrors to improve visibility
- electronic sensors to replace touchpoints
- more frequent cleaning of buildings and in particular common touch points
Grimsbury Farm, café and play area are closed to the public.
We offer a Click and Collect service for borrowing books from most libraries (Bradley Stoke library is closed).
Our libraries are unable to offer access to computers and internet at the moment.
Remember hands, face, space when visiting. Home library services will continue for existing users. Find out more and how to book services.
Garden waste sacks for one-off collections are not currently available from the libraries. You can purchase a garden waste sack from our One Stop Shops for £2.30.
One Stop Shop customer services
Our One Stop Shops remain open for emergency and essential enquiries and appointments only. Any pre-booked appointments to access the VISA scheme will continue.
Remember to use the hand sanitiser, wear a face covering (unless exempt) and social distance where possible. You can still book an appointment online to avoid queuing.
Cambrian Green Day Care – no public access until further notice.
Alexandra Way Care Home – restricted visiting.
Bristol and Bath Science Park – closed to the public. Visitor access subject to prior arrangement with business occupier.
Vinney Green – open with further restricted access.
We have set out what we do to keep our communities updated on planning applications, our Local Plan and other supporting documents and how some of these need to change in this document.
The proposed changes support the move towards digital solutions, whilst ensuring that stakeholders who cannot or choose not to access information in this way are not disadvantaged in any way. The changes are considered alongside our broader climate emergency objectives, and how as a council we reset how we deliver our services and statutory functions post Covid-19.
You can also read an update from our Planning Manager on planning applications.
Play areas, parks, open spaces and allotments
Open (except for Grimsbury Farm).
When you use play areas or outdoor gym equipment, you must follow guidance to keep yourself and others safe and to control the spread of Covid-19:
- follow the current social distancing guidelines when visiting the play areas and encourage your children to do the same
- if the play area is busy, consider coming back later
- wash your hands and your children’s hands before and after visiting
- take hand sanitiser with you and ensure your children are using it before and after they use the equipment
Our allotment sites remain open for now. Practise social distancing and wash your hands before arriving on site, use soap and water when you get home.
Skate parks, ball courts and tennis courts
All tennis and ball courts and outdoor exercise equipment are closed. Skate parks remain open.
Our open spaces and nature reserves are open. Please be aware that some sites, such as Golden Valley Local Nature Reserve in Wick, can be extremely busy, making it difficult to maintain social distancing.
Conham River Car Park is now open.
Our public toilets are open with restricted times and will be closing earlier than usual each day. We have put the following measures in place so they can be used safely:
- all council public toilets will be cleaned at least twice a day
- external hand sanitiser units have been installed
- some external doors will be locked open so you can enter and exit without touching the door after you’ve washed your hands
If you need to use a public toilet, stay safe and help to protect others by following current social distancing rules, washing your hands thoroughly and giving way to others when entering or leaving.
Our team should spot any issues, but if you see a problem let us know by:
More information can be found on our public toilet page.
Face coverings are required while using public transport. You can read more about this in the news article on the GOV.UK website.
Travelwest have a dedicated webpage with the latest travel advice.
During the current coronavirus (Covid-19) situation, no face-to-face death registration appointments are available at our offices. All deaths will now be registered via a telephone appointment. When you call to book an appointment, you will be asked to provide your contact phone number and name for a call back by the registrar. Ensure that you are available to take the call back appointment, which will last about 30 minutes. Our daytime contact number is 01454 863140.
Birth registrations have started again at Kingswood Civic Centre only at the moment – Tuesdays and Thursdays. Parents can book an appointment online.
From 6 January 2021, wedding ceremonies and civil partnership formations are permitted in exceptional circumstances only with up to two guests at the Register Office or four guests at approved premise venues. Additional information can be found on the GOV UK website
You can contact us by email at email@example.com for any advice you need.
Schools, colleges and early years settings
Schools, and colleges should only allow vulnerable children and young people and the children of critical workers to attend, but parents and carers should keep their children at home if they can.
Early years providers should stay open. This includes early years registered nurseries and childminders, maintained nursery schools, nursery classes in schools and other pre-reception provision on school sites.
Arrangements and updates will be sent to you by your school, college, early years setting or childcare provider. Contact them directly if you have any questions.
Visit our schools, education and childcare page for information on learning resources, free school meals and transport to school.
Our Children’s Centres are all closed at the moment, but the Families Plus Team 0-5 are continuing to work from home. The council and local early year help providers have been sharing information and advice for parents with children under the age of 5 via their new South Gloucestershire Children’s Centres Facebook page.
Changes to school admissions
Special Educational Needs and Disabilities (SEND) support
Visit our SEND information for families page.
Waste and Sort It centres
Visit our changes to waste and recycling page.