Changes to council services
Most services provided by the Council and our partner organisations are running, with some restrictions in place to protect the health and safety of staff and those using services.
This page was last updated 31 January 2022.
- Building control site inspections
- Care and support for adults
- Community Children’s Health Partnership (CCHP)
- Community buildings and leisure centres
- Committee meetings
- Council buildings
- Grimsbury Farm
- One Stop Shop customer services
- Other buildings
- Play areas, parks, open spaces and allotments
- Public toilets
- Public transport
- Registration service
- Schools, colleges and early years settings
- Special Educational Needs and Disabilities (SEND) support
- Waste and Sort It centres
Building control site inspections
Our building control page has information on changes to site inspections during the coronavirus emergency.
Care and support for adults
If you have questions and concerns about your care or that of a family member, you can find helpful information on our Find information for adults, children and families website. If you need to speak to someone, you can call us on 01454 868007.
Visit the NHS website for information and advice about the coronavirus.
Community Children’s Health Partnership (CCHP)
Visit the Community Children’s Health Partnership website to check the details of service changes for a range of CCHP services.
Community buildings and leisure centres
Community centres – check on individual centre websites for changes to activities and opening hours.
Leisure Centres – check the Active Lifestyle Centres website for the latest information.
You can view details in our current meeting calendar.
Badminton Road – closed to the public.
Children’s Centres – currently open for appointments only. Please follow our South Gloucestershire Children’s Centres Facebook page for support and updates.
Kingswood Care Leaver drop-in centre – closed.
Kingswood and Patchway Hub – open with limited cover.
Red Cherry coffee lounge (within Kingswood Civic Centre) is currently closed.
Protecting the health and safety of council staff and visitors to council buildings
Individual risk assessments have been completed for each of our council buildings. We are doing everything that is practically possible in line with national guidance to minimise risk to staff and visitors, whilst recognising that it is not possible to completely eliminate the risk of Covid-19.
The specific measures in operation at each building vary based on requirements. Extra health and safety measures include:
- pre-booking appointments where possible
- hand sanitisers available at entrances and exits and throughout buildings
- designated entrances and exits
- buildings clearly signposted with walkways and where required one way systems
- screens installed on desks and counters
- designated desks for individual staff members
- introduction of mirrors to improve visibility
- electronic sensors to replace touchpoints
- more frequent cleaning of buildings and in particular common touch points
Grimsbury Farm is open with restrictions in place. You can find information to help plan your visit on our visiting Grimsbury Farm page.
One Stop Shop customer services
Our One Stop Shops are open for all enquiries, including VISA applications.
Cambrian Green Day Care – our dementia day care services are open with enhanced health and safety measures in place to protect attendees.
Alexandra Way Care Home – restricted visiting in line with national guidelines.
Bristol and Bath Science Park – closed to the public. Visitor access subject to prior arrangement with business occupier.
Our planning services continue, but using technology where appropriate to minimise the need for face-to-face contact. You can find out more in this document.
You can read an update from our Planning Manager on planning applications.
Play areas, parks, open spaces and allotments
We encourage you to use play areas and outdoor gym equipment responsibly, following best practice guidance to keep yourself and others safe and to control the spread of Covid-19:
- allow plenty of space for others and encourage your children to do the same
- if the play area is busy, consider coming back later
- wash your hands and your children’s hands before and after visiting
- take hand sanitiser with you and ensure your children are using it before and after they use the equipment
Our allotment sites remain open. Please consider others, allowing space and washing your hands before arriving on site.
Skate parks, ball courts and tennis courts
All tennis and ball courts and outdoor exercise equipment are open. Skate parks are also available for use.
Our open spaces and nature reserves are open. Please be aware that some sites, such as Golden Valley Local Nature Reserve in Wick, can be extremely busy.
Conham River Car Park is now open.
Our public toilets are open with restricted times. Measures are in place to ensure facilities can be used safely:
- all council public toilets will be cleaned at least twice a day
- external hand sanitiser units have been installed
- some external doors are locked open allowing hands-free entry and exit
If you need to use a public toilet, stay safe and help to protect others by washing your hands thoroughly and giving way to others when entering or leaving.
Our team check facilities regularly, but if you see a problem let us know by calling us on 01454 868000
More information can be found on our public toilet page.
Travelwest have a dedicated webpage with the latest travel advice when using local public transport.
Registering a death
From 25 March 2022 deaths will return to face to face appointments with the registrar.
Once the relevant form from the doctor or coroner has been received at the register office, a registration officer will contact the next of kin to make the appointment at Kingswood Civic Centre.
You can also contact us to make the appointment once the doctor or coroner confirms they have issued the form. We will ask for your name, your contact number and your relationship to the deceased, plus a few details of the deceased to make your appointment for you.
Our daytime contact number is 01454 863140.
Registering a birth
You can book an appointment online to register births at home addresses in South Gloucestershire or to declare a birth (for births in hospitals in Bristol, Bath etc). Appointments are available at our Kingswood office on Tuesdays and Thursdays.
Recognising the challenge in registering births, parents can claim Child Benefit without registration until the end of September. You cannot claim this until the birth has been registered.
There is no legal limit on the number of people at weddings, however for the comfort and safety of all, venues may continue to set limits.
At Poole Court ceremonies are limited to 28 people, including the people getting married/forming a partnership and photographer.
The number of guests permitted at ceremonies held at the Register Office is two.
As a priority we are rearranging bookings for people whose ceremonies have been postponed due to lockdown. It may take us longer than usual to contact people who want to make new bookings.
Email firstname.lastname@example.org for advice.
For enquiries relating to existing bookings, please include your names, daytime contact number and ceremony details.
Schools, colleges and early years settings
Visit our schools, education and childcare page for information on learning resources, free school meals and transport to school.
Changes to school admissions
Special Educational Needs and Disabilities (SEND) support
Check the SEND Local Offer for information on help and support for families and children 0-25 with special educational needs and disabilities.
Waste and Sort It centres
Visit our changes to waste and recycling during Covid-19 page.