Latest information on council services and opening status of council buildings as a result of coronavirus (COVID-19).

For the latest updates follow us on social media via our twitter channel and facebook page.

This page was last updated 26 March 2020.

Care and support for adults

If you have questions and concerns about your care or that of a family member there is a lot of helpful information on our Find information for adults, children and families website. If you need to speak to someone you can call us on 01454 868007, however lines will be busy and we need to prioritise help to the most vulnerable.

Visit the NHS website for information and advice about the coronavirus.

Community buildings and leisure centres

Leisure Centres – all leisure centres are now closed until further notice

Committee meetings

Most committee meetings have been postponed, following current Government guidance.  You can view details in our current meeting calendar.

Council buildings

Badminton Road – closed to the public.

Broad Lane MOT service centre – open as usual.

Broad Lane Taxi licensing services – open as usual (drivers will be requested to remain in vehicles).

Children Centres – closing until further notice for public access except for pre-existing appointments and emergency meetings (details to be confirmed).

Kingswood Care Leaver drop-in centre – closed to the public.

Kingswood Civic Centre – open as usual but limited access, all training courses have been suspended until further notice.

Kingswood Hub – open as usual.

One Stop Shops –  all One Stop Shops are closed to residents with non-essential enquiries until further notice. Our staff on site can only deal with pre-booked essential appointments and emergency requests e.g. homelessness, foodbanks and welfare support. In an emergency we can also collect documents from the foyer area. Staff will follow the public health advice and social distancing guidance at all times.
While the One Stop Shops are closed you can contact us online or by telephone.

Red Cherry coffee lounge (within Kingswood Civic Centre) is closed until further notice.

Grimsbury Farm

Closed to visitors from 5pm Wednesday 18 March until further notice.

Libraries

All of our libraries are closed until further notice, including our out of hours system – Open Access. eBooks, eAudiobooks and digital magazines are available to library members online. Find us on Facebook and Twitter to keep in touch.

Other buildings

Cambrian Green Day Care – no public access from 5pm Thursday 18 March until further notice.

Alexandra Way Care Home – no visitors until further notice.

Bristol and Bath Science Park – closed to the public.

Vinney Green – open with further restricted access.

Play areas, parks, open spaces and allotments

Play areas are closed from Tuesday 24 March following government instruction. Our parks and open spaces remain open for exercise but not gatherings. Any groups of two persons or more will be dispersed.

Our allotment sites remain open for now. Please practice social distancing and wash your hands before arriving, on site using soap and water and when you get home.

Public toilets

Our public toilets are closed from Thursday 19 March until further notice.

Public transport

Travelwest have a dedicated webpage with the latest travel advice.

Registration Service

Register offices at Kingswood Civic Centre and at Yate One Stop Shop (Yate Shopping Centre) are only open for the registration of deaths.

Due to the current situation only one relative or informant may attend the appointment.  Payment for certificates should be made by debit or credit card, cash or cheque cannot currently be accepted.

Weddings and civil partnerships are now cancelled until further notice. You can contact us by phone on 01454 863140

or by email at registrationservice@southglos.gov.uk for any advice you need.

The requirement to register a birth within 42 days has been suspended in line with government regulations.  Parents wanting to apply for child benefit can still do so using their baby’s NHS number.

Schools

We are working with schools to develop our local response to meeting the government’s expectations on maintaining access to education for vulnerable children, children with education, health and care plans (EHCPs) and also key workers’ children so that key workers can continue to work during the COVID-19 outbreak.

However, the overriding message we need to stress to all parents is the importance of social distancing at this time and the very clear government guidance in relation to this.

Everyone should be minimising social contact to reduce the risk of spreading the virus. If you are in a position where your child does not need to come into school, and you can keep your child safe at home, we encourage and fully support you to do this. Using school as a last resort will help protect everyone.

Check the flowchart that schools and parents have told us has been really useful in getting the message across.

This is the letter we sent to all schools (maintained and academies) 20 March 2020:

Letter to parents 20 March 2020

Whilst we understand that some schools may be carrying out their own communications we are encouraging schools to use our letter or adapt it to suit their needs.

We will provide further updates as soon as we have them.

Home learning resources

Integra Schools and South Gloucestershire Council are pleased to launch a new online resource to support parents, carers and teachers.

This resource brings together a range of free and easy to access online activities and learning for children of all ages, and is clearly grouped into subjects and topics, such as English and Maths.

We hope to develop this resource over time, creating a valuable tool for parents, as well as teachers to use when normal school attendance is disrupted.

Special Educational Needs and Disabilities (SEND) support

Parents and carers are telling us directly and through South Glos Parents and Carers that they understandably feel unprepared and overwhelmed at this time.

We recognise that your role in this unprecedented time is to reassure your child as best you can and to support their wellbeing.

Visit our Find information for adults, children and families website, which includes a ministerial open letter, a local message of support and signposting to resources.

Support for children

If you have any questions or concerns about a child, there is a lot of helpful information on the Find information for adults, children and families website. If you need to contact us, you can email us via AccessandResponse@southglos.gov.uk.

If you have a safeguarding concern please call us on 01454 866000.  More information about safeguarding is available on the South Gloucestershire Children Partnership website.  Our teams will be busy and we will need to prioritise help to the most vulnerable during this period.

Waste and Sort It centres

Garden waste

Payments for garden waste renewals and new subscriptions have been suspended. The service will stop from Monday 30 March. This is so we can use the staff available to collect black bin waste and recycling.

Sort It recycling centres

All of our Sort It recycling centres are now closed following the government guidance on social distancing.

Recycling and food waste

From Monday 30 March recycling and food collections will change from weekly to every two weeks and will be on the same day as your black bin.

Large household waste items

Bulky waste collections will be suspended from Monday 30 March until further notice.

For further information check our  Waste and recycling changes due to coronavirus (COVID -19)  page.

The GOV.UK website provides guidance for people with confirmed or possible coronavirus (COVID-19) infection, including information on cleaning and the disposal of waste.

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