You can use this form to tell us about a development you think has breached planning control.

Report a planning breach

We cannot investigate complaints which do not relate to breaches of planning control, for example neighbour disputes, land ownership, boundary disputes, or activities on the highway.

Information we need 

We will need:

  • your contact details as we cannot investigate anonymous complaints (we will keep these details confidential)
  • as much information as possible about the possible breach (see below)

To protect your identity, when we investigate the possible breach of planning control, we will not visit your property unless you specifically request us to.

If you feel it is necessary for us to visit you to understand your complaint, you need to request this when reporting the complaint. You should provide the reasons for this and include your email address and telephone number.

The table below sets out the details we will need from you before we can investigate a complaint.

Alleged breaches   Details 
Building operations that have been carried out without planning permission
  • site address
  • details of the work being undertaken
  • the harm being caused by the work
  • date when the works began
  • your name
  • your home address
  • your email address
  • your phone number
Unauthorised change of use of a property
  • site address
  • details of the change being undertaken
  • the harm being caused by the use including specific nuisance details such as vehicle movement, disturbance at unreasonable hours.
  • date when the change began
  • your name
  • your home address
  • your email address
  • your phone number
Non-compliance with conditions imposed by a planning permission
  • site address
  • the planning permission ref (if known-should be available on website)
  • the condition not being complied with
  • reason for belief why the condition is not being complied with
  • when the harm/works began
  • your name
  • your home address
  • your email address
  • your phone number
Displaying certain signs or advertisements without consent
  • site address
  • details of the sign/advertisement
  • the harm being caused by the sign/advertisements
  • date when the advert began to be displayed
  • your name
  • your home address
  • your email address
  • your phone number
Unauthorised works to listed buildings
  • site address
  • details of the work being undertaken
  • the harm being caused by the work
  • date when the works began
  • your name
  • your home address
  • your email address
  • your phone number
Land that is in such poor condition that it adversely affects the amenity of the area
  • site address
  • any information you have as to ownership, history of use, source of rubbish etc.
  • your name
  • your home address
  • your email address
  • your phone number

 

What happens next 

Once you have completed the online form:

  • we will acknowledge your complaint within 3 working days 
  • we will provide a full response within 20 working days. If it is necessary to visit a site this will be done within 10 working days 
  • if we find that planning law has been breached but can be corrected we will ask the owner or occupier of the land to do so – for example, if a planning application has not been made we will ask for a formal application to be made which would still be subject to consultation with others
  • if we require further information before a decision can be made, we will ask for this information to be provided within a reasonable period
  • if enforcement action is necessary, we will issue a formal notice explaining what you must do (if no further action is needed, either because a minor or insignificant breach has occurred, or there is insufficient evidence to pursue the matter, we will let you know)
  • where complaints are not resolved straight away we will keep you informed of the progress at key points during an investigation

Planning enforcement are currently dealing with a very high number of enquiries. As a result we are only able to contact customers at key points during an investigation, for example if we need further information, to issue formal action or that the investigation will be closed. We appreciate your patience during this time.

 

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