Report a safeguarding concern

If anyone is in immediate danger call 999 and ask for police assistance.

If you have concerns about your own safety, an adult at risk or a care service you must report it, contact our Safeguarding team:

Monday to Friday 9am to 5pm: 01454 868007 
Out of hours and at weekends: 01454 615165
If you are deaf or hard of hearing, text ‘EDT’ followed by your name and message to 60066.*

Visit the Safeguarding Adults Board website for more information.

If you are concerned about a child, contact our Safeguarding team:

Monday to Friday 9am to 5pm: 01454 866000
Out of hours and at weekends: 01454 615165
If you are deaf or hard of hearing, text ‘EDT’ followed by your name and message to 60066.*

Visit the South Gloucestershire Children’s Partnership website for more information.

*Texts will be charged at your standard network rate. You will be sent an immediate reply to confirm that your text has been received. An Emergency Duty Team Officer will contact you by text to discuss your concerns. This should happen within 30 minutes, although during busy periods it may take longer.

Domestic abuse and violence

Coronavirus (Covid-19) may cause tensions to rise and domestic abuse and violence to increase. Help is available – see the various ways you can get support for yourself or someone else on our domestic violence and abuse page.

If anyone is in immediate danger of harm call 999, if you are in the person at risk of harm and cannot speak, dial 999 and then 55. This will transfer your call to the relevant police force who will assist you without you having to speak.

Visit the GOV.UK website for further guidance: Coronavirus (Covid-19): support for victims of domestic abuse


Due to Covid-19 Next LinkSafe Link and Missing Link are only carrying out essential external visits, meetings and interventions. However, they are still providing support over the phone.

If you are concerned about your safety and need help and support phone the Next Link domestic abuse help line on 0117 925 0680

Opening hours:10am to 4pm Monday to Friday

Avon and Somerset Family Law

Avon and Somerset Family Law are not conducting any face to face meetings so they will only be available by phone. You can call Avon & Somerset Family Law every other Tuesday between 9am-12pm on the numbers below for the advice you would usually seek at the SG drop in.

  • Zina Ruffino: 07767 102 390
  • Emma Wildblood: 07393 231210
  • Zina Ruffino: 07767 102 390

Substance misuse

If you are worried about yours or someone else’s substance misuse during this difficult time there is help and support available.

For young people and their parents and carers emailing is an easy option to use for questions, support or advice in relation to substance misuse worries.

If you, or someone you know feels like they are drinking too much and would like to cut down, visit the One You South Gloucestershire website drink less page for useful tips, tools and information.

For more information, including details of our adult drugs services, visit our drug information and treatment section.

Homeless and rough sleeping

If you are worried about someone sleeping rough during this time of uncertainty. Inform StreetLink or contact our Homelessness Team at or call 01454 865496.

Information for landlords

Homeless households may be particularly at risk from coronavirus (Covid-19). As a landlord if you are considering serving notice or will be serving notice to any of your tenants, contact our homelessness prevention team first. The team can offer a range of help and support to landlords and to sustain tenancies.

Contact our Homelessness Prevention Team us at  or call 01454 868005.

Contact us

If you have not found the information you are looking for, you can find the specific contact details for our services and teams in our directory. Check our contact us section.

We have also launched a new Freephone number for queries about the council’s Covid-19 response, including where to get help and how services are changing in light of staffing issues and other pressures. The number is 0800 953 7778 and it will be answered by our trained contact centre staff, who will be able to provide information and direct you to the right place for the right help.

This line is only for Covid-19-related queries and for all other enquiries, continue to use our main contact centre number: 01454 868009.

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