2020/21

Contact centre

Our customer services contact centre will close from 1pm on Thursday 24 December. We will reopen on Wednesday 30 December.

On Wednesday 30 December and Thursday 31 December opening hours will be 8.45am – 5.00pm.

We will be closed on Friday 1 January. We will return to normal opening hours from Monday 4 January.

Please note: the adult care and children’s services (Access and Response) contact centre opening hours differ as follows: 8.30am – 5.00pm on 24 December and 8.30am – 5.00pm on 30 and 31 December.

When the offices are closed, calls will be diverted to a service which deals only with emergencies.

More information about contacting us by phone.

Safeguarding

Concerned about a child?

Concerned about an adult?

Social media

We are not able to respond to messages received via social media between 24 December and 4 January. To request a council service complete an online form or contact us by phone.

One Stop Shops

Our One Stop Shops will close from 1pm on Thursday 24 December. We will reopen on Wednesday 30 December.

On Wednesday 30 December opening hours will be 8.45am – 5.00pm, and on Thursday 31 December 8.45am – 4:30pm.

We will be closed on Friday 1 January. We will return to normal opening hours from Monday 4 January.

You can book an appointment online to avoid queuing. Find out about locations and how to book.

Online forms

Although we are closed over the Christmas period, you can continue to report problems or apply for services using our online forms and these will be dealt with on our return.

If you need to report an emergency when the office is closed, ring 01454 868009 and your call will be diverted to a service which deals with emergencies only.

Waste and recycling

Recycling centres

The Sort It recycling centres will be closed on 25, 26 December and 1 January. They are open as normal on the 27 to 31 December. Find a tip or recycling centre.

More information on using the recycling centres during Covid-19. 

Waste and recycling collection changes

From 25 December until 11 January, your normal collection days will change. For the rescheduled collection days, check the changes to collections over Christmas and New Year page.

Recycle your real Christmas tree

If you have a real Christmas tree, recycle it. Find out how on our recycle your real Christmas tree page.

Business revenues, rates and grants team

The business revenues, rates and grants service will close from 24 December until 4 January. During this time you can email localsupportgrants@southglos.gov.uk and your query will be dealt with as soon as possible from 4 January.

Libraries

Full details of library opening times over Christmas and New Year.

One You South Gloucestershire

Our One You South Gloucestershire healthy lifestyles and wellbeing service will close from 1pm on Thursday 24 December until Monday 4 January.

For further information on the service including apps and tools, visit the One You South Gloucestershire website.

If you would like to speak to an advisor when the service reopens in the New Year, complete the contact form or call 01454 865337 and leave a message for one of the team to contact you.

Buses

Bus timetable information is available from Traveline.

Visit the travelwest website to check the bus operations and plan your journey.

Registrar services

All appointment and registrations are taking place at Kingswood Civic Centre. The office is open on the following dates and times over the Christmas and New Year period:

  • Monday 21 December: 9am – 4pm
  • Tuesday 22 December: 9am – 4pm
  • Wednesday 23 December: 9am – 4pm
  • Thursday 24 December: 9am – midday
  • Friday 25 December: closed
  • Monday 28 December: closed
  • Tuesday 29 December: closed
  • Wednesday 30 December: 9am – 4pm
  • Thursday 31 December: 9am – 4pm
  • Friday 1 January: closed
  • Monday 4 January: 9am – 4pm

For the current arrangements for registering births, deaths and marriages, check our changes to council services page.

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